Rosaena Garcia
Pasadena,Tx
Summary
Finance and customer service professional with experience in deal funding, contract processing, warranty support, and service scheduling. Known for preparing accurate funding packages, balancing deposits, and keeping customer information and paperwork correct and on time. Recognized for dependable follow-up and steady day-to-day support in dealership operations.
Overview
2
2
Languages
14
14
years of professional experience
Work History
Finance admin
Beck & Masten South
houston , tx
08.2019 - 04.2026
- Processed finance deposits from previous days, ensuring accuracy and compliance
- Verified and compiled paperwork with correct customer information for funding approval
- Gathered and organized documents for finance deals to ensure timely processing
- Send contracts for funding to the bank
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
BDC/Service Advisor
Beck & Masten South
Houston, Tx
07.2013 - 08.2019
- Greet all customers upon arrival
- Create repair orders for all customers'' concerns
- Explain all repairs needed to correct concerns
- Confirmed repair needs and updated service records in dealership systems.
- Called customers to provide service updates, encouraging return visits for service.
- Followed up with customers on appointment reminders and service status to enhance customer satisfaction.
- Followed up with customers about appointment reminders and service status.
- Answered Beck & Masten South service calls and scheduled customer appointments.
- Coordinated daily communication with customers to support Beck & Masten South service team.
Cashier
Automation Toyota gulf freeway
Houston, Tx
01.2012 - 04.2013
- Processed customer transactions efficiently at parts and service counter to ensure smooth service delivery
- Reviewed and reconciled previous day's financial intake to maintain accurate financial records
- Scheduled appointments for service employees to optimize workflow and service availability
- Rotated in for new vehicle accessory advisor duties
- Explain further details on what is going on with their vehicles
Education
Diploma -
Pasadena High school
Pasadena, Tx06-2011
Skills
- Financial documentation
- Deal funding
- Contract processing
- Dealership finance
- Microsoft Excel
- Microsoft Office
- Dealership management software
- Data entry
- Service scheduling
- Warranty management
- Customer service
- Customer follow-up
- Client relations
- Customer relations
- Windows operating systems
Languages
English
Professional
Spanish
Professional
Timeline
Finance admin
Beck & Masten South
08.2019 - 04.2026
BDC/Service Advisor
Beck & Masten South
07.2013 - 08.2019
Cashier
Automation Toyota gulf freeway
01.2012 - 04.2013
Diploma -
Pasadena High school