Sandra Hoover
Charlotte Hall,MD
Summary
Dynamic administrative professional with extensive experience at CCPS excelling in invoice processing and financial reporting. Proven ability to enhance customer service and streamline operations, ensuring timely completion of tasks. Adept at scheduling and data entry, fostering effective communication and collaboration across teams.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Secretary to the Principal
CCPS-William A Diggs
01.2021 - Current
- Process invoices to schools and outside organizations.
- Generate purchase requisitions.
- Performing duties such as processing purchase orders, credit card reconciliations, Maintain and establish paper and electronic financial files.
- Enter and access data in financial records, spreadsheets, and programs; generate reports as required.
- Assemble, summarize, arrange, and prepare materials for reports. Type, proofread, and assemble materials for distribution.
- Requisition, receive, and monitor office supplies.
- Reconcile school activity fund (SAF)/ Board Funds (BF) accounts monthly.
- Prepare IRS W-9 forms for school.
- Participate in job-related professional development opportunities.
- Make credit card payments for approved invoices and for employees' job-related travel arrangements.
- Comply with board policies and administrative procedures.
- Receive visitors, give information, and answer questions requiring knowledge of Board of Education rules, regulations, and procedures.
- Answer and place telephone calls.
- Schedule appointments and conferences. Maintain a school wide calendar.
- Distribute incoming and outgoing mail.
- Functions as office manager.
- Prepares correspondence and other documents as required.
- Maintains files and records related to principal's accountability.
- Responds to requests and maintains open communication with the office of school administration and other central office divisions.
- Meets payroll deadlines, manages school finances including - daily bookkeeping, preparing monthly and annual financial reports, tracking the school budget, placing school orders, and undergoing annual audits.
- Receives, sorts and forwards mail and messages for the school staff.
- Maintains regular on-time attendance and dependability.
- Performs other duties as prescribed by the school principal.
- Interact well with co-workers and provide outstanding customer service.
Front Desk Administrator
La Plata Pediatrics and Family Health
La Plata, MD
05.2015 - Current
- Front desk patient check-in
- Patient check-out
- Managing multiple phone lines to make appointments.
- Medical billing
Administrator
Capital Area Orthopedic Associates
La Plata, MD
06.2010 - 05.2015
- Ensure balance sheets are updated daily to create accurate account flows.
- Lead front desk team member.
- Solve complex insurance issues to ensure flawless patient care.
- Create schedules to ensure optimal business practices.
- Maintain durable medical equipment website to ensure patient needs are exceeded.
- Adhere to legal policies to protect client information.
- Create and review patient surveys to compile customer satisfaction.
- Multitask to ensure that all parts of the office are running efficiently.
Administrative Travel Staff
Surgical Associates/HealthPro Int.
Waldorf, MD
01.2005 - 06.2010
- Promoted to travel staff receptionist; able to transition smoothly into multiple new offices.
- Promoted to billing staff member in 2009 to ensure accuracy of accounts.
- Effectively used communication, accuracy and efficiency skills to build customer trust, while adhering to legal policies and procedures, when billing patients and insurance companies.
- Effectively trained personnel for new positions, building employee unity.
- Analyzed monthly billing reports to identify and solve problems.
- Marketed to other providers in order to gain contracts for our surgical facilities.
Administrative Assistant
Surgical Associates
Waldorf, MD
01.2001 - 01.2005
- Efficiently maintain multi phone lines to exceed patient expectations.
- Schedule appointments to follow up post-surgical care.
- Coordinate multiple surgery schedules for various facilities and doctors.
- Collect and record co-pays using Excel.
- Complex understanding of diagnostic coding of procedures.
- Resolve complex insurance issues.
- Maintain a monthly log of all patients for three offices.
- Maintain running total of office charges for the day.
Education
High School - College Prep Courses
Chopticon High School
Morganza, MD06.1995
Skills
- Invoice processing
- Financial reporting
- Data entry
- Medical billing
- Customer service
- Time management
- Budget tracking
- Expense tracking
- Timekeeping systems
- Office supply inventory
- Payroll processing
- Requisition processing
- Account reconciliations
Certification
Certified Administrative Professional (CAP), Currently enrolled in classes, 04/01/25
References
Available upon request
Timeline
Secretary to the Principal
CCPS-William A Diggs
01.2021 - Current
Front Desk Administrator
La Plata Pediatrics and Family Health
05.2015 - Current
Administrator
Capital Area Orthopedic Associates
06.2010 - 05.2015
Administrative Travel Staff
Surgical Associates/HealthPro Int.
01.2005 - 06.2010
Administrative Assistant
Surgical Associates
01.2001 - 01.2005
High School - College Prep Courses
Chopticon High School