Sandra Jacks

• Designed and patented https://protectmemywitness.com.
• Will be realeasing my first book by the end of the year.
• Led the strategic planning process to define business goals and ensure alignment across all departments.
• Built a positive organizational culture that fostered creativity, innovation, and employee engagement.
• Oversaw financial management activities such as budgeting, forecasting, and cash flow monitoring for improved financial stability.
• Developed key operational initiatives to drive and maintain substantial business growth.
• Created and monitored promotional approaches to increase sales and profit levels.

Built strong relationships with customers by providing personalized recommendations and attentive service.

Mentor and trainer to new hires.

Member of Customer Advocacy Team to provide a resolution to customer's chronic problems.

Service lead assisting other customer assistants with their calls.

• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
• Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
• Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.