Sandy Jex
Federal Way,WA
Summary
Results-oriented Practice Administrator and Operations Manager with over 30 years of experience running a successful private healthcare practice. Expert in financial oversight, staff development, and workflow optimization. Currently pursuing a bachelor’s in business to complement a proven history of driving profitability and patient satisfaction. Adept at transforming administrative challenges into streamlined, scalable systems.
Overview
2026
2026
years of professional experience
Work History
Practice Administrator and Co-Owner
Jex Chiropractic Health Center
Federal Way, WA
1991 - Current
- Orchestrated total business operations for a private healthcare practice for over three decades, managing clinical flow, regulatory compliance, and revenue cycle management.
- Business Operations: Oversaw all daily administrative functions in a high-volume clinic averaging 30 patients a day, including facility management, inventory procurement, and vendor relations to ensure uninterrupted clinical services.
- Financial Management: Managed accounts receivable/payable, insurance verification, and patient billing systems (Chiro 5000), effectively maximizing practice revenue and collection rates.
- Patient Experience & Marketing: Designed and implemented patient retention strategies and community marketing initiatives, serving as the primary point of contact for complex patient inquiries.
- Staff Leadership: Hired, trained, and supervised administrative and clinical support staff, fostering a culture of compliance and excellence in patient care.
- Clinical Support: Assisted providers with patient history documentation and therapeutic modality application, ensuring high-quality care delivery.
Center Manager
Nutrisystem
Silverdale, WA
- Recruited and directed a sales and support team of 31 employees, consistently meeting regional revenue expectations.
- Analyzed key performance indicators, including program retention and sales targets, implementing strategic plans to drive center profitability. Resolved escalated customer service issues to ensure client satisfaction and brand loyalty.
Education
Administrative Assistant Certificate -
Brigham Young University
01-2026
Bachelor of Arts - Business Administration And Management
Brigham Young University
01-2027
Skills
- Chiro 5000 proficient
- Payroll Management
- Excel proficient
- Microsoft Office
- QuickBooks
- Practice management
- Marketing
- HIPAA compliance
- Human resources management
Timeline
Practice Administrator and Co-Owner
Jex Chiropractic Health Center
1991 - Current
Center Manager
Nutrisystem
Administrative Assistant Certificate -
Brigham Young University
Bachelor of Arts - Business Administration And Management
Brigham Young University