Sandra Lankford
Wyandotte,OK
Summary
Dynamic Store Manager with a proven track record at Jackson Food Service, excelling in customer service management and team leadership. Expert in enhancing customer satisfaction and streamlining store operations, evidenced by significantly improved client relations. Skilled in multitasking, organization, and mentoring, adept at fostering a positive and efficient work environment. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
8
8
years of professional experience
Work History
Store Manager
Jackson Food Service
Dearborn, MI
08.2021 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Store Manager
Dollar General Store
Wyandotte, MI
04.2016 - 08.2021
Education
High School Diploma -
Roosevelt High School
Wyandotte, MI06.1997
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Customer Service Management
- Training and mentoring
- Store operations
- Team Leadership
Timeline
Store Manager
Jackson Food Service
08.2021 - Current
Store Manager
Dollar General Store
04.2016 - 08.2021
High School Diploma -
Roosevelt High School