Sandra Lester
Akron,OH
Summary
Compassionate and skilled Human Services Assistant with over 10 years of experience. Proficient in client assessment and ethical practice, dedicated to enhancing client wellbeing through effective service coordination and support.
Human Services professional with deep experience in supporting diverse client needs and delivering impactful results. Strong focus on team collaboration and adapting to changing requirements, ensuring reliable and effective service. Skilled in case management, crisis intervention, and client advocacy, with compassionate and empathetic approach that fosters trust and positive outcomes with those I provide service for.
Overview
15
15
years of professional experience
Work History
Human Services Assistant
Goodwill Industries Akron
Akron, OH
01.2021 - Current
- Coordinated client support services, enhancing program accessibility and participant satisfaction.
- Assisted in developing individualized service plans, ensuring alignment with client needs and goals.
- Facilitated workshops on life skills, promoting personal growth and community integration among participants.
- Collaborated with external agencies to streamline resource sharing and improve client outcomes.
- Human Service platform expertise
- Inventory management and data entry
- Advocated for clients' rights and needs within community resources, strengthening their voice and support network.
- Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience Support for HIV and LGBTQA Clients
- Appointment setting, housing & HIV care
- Collaboration with Other facilities
- Obtained quantitative and qualitative data on clients to provide the best service.
- Feedback collection, driving continuous improvement initiatives.
Home Support Worker
Unconditional Support Health Services
Akron, OH
03.2011 - 11.2020
- Provided personalized care and assistance to clients in daily living activities.
- Developed and implemented individualized care plans to enhance client wellbeing.
- Coordinated communication between healthcare providers, families, and clients for optimal support.
- Trained new staff on best practices for client engagement and care standards.
- Direct Support with HIV Patients
- Appointment Setter, Housing
- Data Entry
- Assisted clients with mobility and personal hygiene to promote independence and dignity.
- Developed trusting relationships with clients, establishing rapport and open communication.
- Assisted disabled clients to support independence and well-being.
- Provided emotional support during difficult times by actively listening and empathizing with clients'' experiences.
Education
Bachelor of Science - Human Service Financial Management Grant Proposal
University of Phoenix
Tempe04-2027
High School Diploma -
Central Hower High Scool
Akron, OH06-1988
Skills
- Professional boundaries
- Motivational interviewing
- Ethical practice
- Social perceptiveness
- Microsoft Word,Excel And Powerpoint
- Data Entry
- Customer Relationship Management
- Supervisor and Leads Staff
- One on One Groups
- Policies and Procedures
- Outreach
- Client assessment
- Trauma-informed care
- Teamwork and collaboration
Timeline
Human Services Assistant
Goodwill Industries Akron
01.2021 - Current
Home Support Worker
Unconditional Support Health Services
03.2011 - 11.2020
Bachelor of Science - Human Service Financial Management Grant Proposal
University of Phoenix
High School Diploma -
Central Hower High Scool