Sandra Lieurance
Marseilles,IL
Summary
Detail-oriented professional with extensive management experience. Known for strong problem-solving abilities and reliability, contributing to consistent operational success and positive customer interactions. Ready to leverage expertise to enhance service excellence. Past experience with paper and electronic health records. Experience with receptionist duties.
Overview
14
14
years of professional experience
Work History
Shift Manager
McDonald's Restaurant
Utica, IL
12.2022 - Current
- Resolved customer complaints swiftly, fostering positive dining experiences and loyalty.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Exercised composure under pressure and in escalated customer service scenarios.
Cafe Manager
Speedway Gas Station
09.2017 - 11.2022
- Led daily operations, ensuring efficient service and customer satisfaction in high-volume environment.
- Trained and mentored staff to enhance performance and maintain operational standards.
- Analyzed customer feedback to identify areas for improvement and implement necessary changes.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
Crew Chief
Portillo's Restaurant Group
Villa Park, IL
06.2015 - 09.2017
- Supervised daily operations, ensuring adherence to quality standards and efficient workflow.
- Trained and mentored team members, enhancing performance and promoting a cohesive work environment.
- Analyzed customer feedback to identify areas for service enhancement, driving satisfaction initiatives.
Patient Care Technician
Central DuPage Hospital
Winfield, IL
03.2012 - 06.2015
- Monitored vital signs and documented patient data to support clinical assessment.
- Documented patient information and care activities in electronic health record.
Medical Assistant
Glen Ellyn Family Medicine
Glen Ellyn, IL
04.2012 - 05.2015
- Coordinated patient scheduling to optimize clinic flow and minimize wait times.
- Managed electronic health records ensuring accuracy and confidentiality of patient informatio
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Education
High School Diploma -
Glenbard South High School
Glen Ellyn, ILAssociate of Science - Health Information Technician
Rasmussen University
Oak Brook, IL06-2023
Skills
- Punctual and reliable
- Interpersonal skills
- Verbal and written communication
- Policy administration
- Teamwork
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reporting and documenting
- Effective communication
Timeline
Shift Manager
McDonald's Restaurant
12.2022 - Current
Cafe Manager
Speedway Gas Station
09.2017 - 11.2022
Crew Chief
Portillo's Restaurant Group
06.2015 - 09.2017
Medical Assistant
Glen Ellyn Family Medicine
04.2012 - 05.2015
Patient Care Technician
Central DuPage Hospital
03.2012 - 06.2015
High School Diploma -
Glenbard South High School
Associate of Science - Health Information Technician
Rasmussen University