Sandra Lilly
Lexington,Kentucky
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
21
21
years of professional experience
Work History
Administrative Assistant/Infectious Disease
Lexington Fayette County Health Department
01.2022 - Current
- Answer phones for infectious disease unit, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management for Hep B's.
- Schedule client appointments for interviews.
- Enter data into RedCap for HIV testing.
- Stock care packages for DIS.
- Assisted with phone calls and scheduling appointments for covid and monkey pox.
- Worked on Dispo's during covid.
Local Registrar
Lexington Fayette County Health Department
07.2017 - Current
- Manage local Vital Statistics Office.
- Process birth certificates for accuracy to send to OVS.
- Provide information to State Vital Statistics Office, hospitals, nursing homes, funeral homes, coroner's office, social services and other officials.
- Process Death Certificates and Provisional Report of Death.
- Purge or amend certificates as directed by state.
- Provide information concerning Vital Data to public by phone and in person.
- Prepare affidavits for clients
- Verified paperwork accuracy and checked for completion prior to processing.
- Approve funeral homes for disinterment and re-interment in the same cemetery.
- Give birth verifications to various sources.
- Maintain stock of State Forms and issue to all facilities as requested.
- Type Communicable Disease letters for bodies being shipped to other countries.
Administrative Specialist/Head Start Program
Lexington Fayette County Health Department
07.2011 - 07.2017
- Coordinated the Head Start program scheduling physicals and lead testing at the Community Action Daycare Centers from 2011-2012
- Assisted at Daycare Centers registering children being seen and entering encounters into system.
- Created and updated records and files to maintain document compliance.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Ordered Supplies
- 2012 Worked as Kynector enrolling clients through Health Exchange run by the state.
- 2012 Started in Vital Stats office as Deputy Registrar processing birth certificates to assisting Local Registrar.
- 2011 Backed up Executive Admin Assistant in School Health Program occasionally taking minutes and setting up meetings.
- Assisted entering PFE's for school health
Family Support Worker
Lexington Fayette County Health Department
07.2007 - 01.2011
- Maintained and supported a caseload of first time moms and recorded documentation according to contract and standards.
- Visited home environments to help clients develop comprehensive life, technical and job skills.
- Reported child abuse in accordance with legal standards of mandatory reporters.
- Documented data and completed accurate updates to case records.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
Billing Specialist
Lexington Fayette County Health Department
01.2004 - 07.2007
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Monitored customer accounts to identify and rectify billing issues.
- Provided excellent customer service, developing and maintaining client relationships.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Worked with multiple departments to check proper billing information.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Processed and verified invoices to secure accuracy of billing information.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Reviewed and reconciled customer accounts to manage accuracy of payments.
- Responded to customer concerns and questions on daily basis.
- Used data entry skills to accurately document and input statements.
- Audited and corrected billing and posting documents for accuracy.
- Monitored outstanding invoices and performed collections duties.
- Collaborated with customers to resolve disputes.
Data Entry Clerk
Lexington Fayette County Health Department
03.2002 - 01.2004
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Entered PFE's for Healthy Kids Clinics in schools for Primary Care.
- Filled in for Parent Liaisons in Healthy Kids Clinics.
- Data Entry Clerk in Communicable Disease Program entering encounters in 2003.
- Worked all flu clinics and other clinics to set up, register and enter encounters.
- Served as the administrative assistant for Health Start program in 2003.
Education
No Degree - Medical Office Assistance
Sullivan Junior College of Business
Regency RoadBusiness
Henry Clay High School
Lexington, KY06.1986
Skills
- Microsoft Outlook
- Excel Spreadsheets
- 10-Key Proficiency
- Customer Service
- Microsoft Windows
- Microsoft Office
- Verbal and Written Communication
- Time Management Skills
Activities
A notary through The Lexington Fayette County Health Department. Received certification as a Keynector and attended multiple trainings for Kynect. Authorized to order supplies and schedule teleconferences.
Secretary for Employees Association for 5 years. Currently a counselor on EEDC for past 7 years.
Timeline
Administrative Assistant/Infectious Disease
Lexington Fayette County Health Department
01.2022 - Current
Local Registrar
Lexington Fayette County Health Department
07.2017 - Current
Administrative Specialist/Head Start Program
Lexington Fayette County Health Department
07.2011 - 07.2017
Family Support Worker
Lexington Fayette County Health Department
07.2007 - 01.2011
Billing Specialist
Lexington Fayette County Health Department
01.2004 - 07.2007
Data Entry Clerk
Lexington Fayette County Health Department
03.2002 - 01.2004
No Degree - Medical Office Assistance
Sullivan Junior College of Business
Business
Henry Clay High School
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