SANDRA LOPEZ MANZO
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
IT TRAINING SUPERVISOR
UCHEALTH
04.2024 - Current
- Lead strategic oversight of training operations, aligning team efforts with organizational goals and Epic implementation objectives.
- Direct and coach a multidisciplinary team, providing structured feedback and fostering a culture of accountability, growth, and collaboration.
- Oversee workforce planning, hiring, onboarding, evaluations, resource allocation, and ongoing development to maintain a high-performing team.
- Design and implement competency development programs, ensuring operational readiness and consistent training quality.
- Mentor team members to enhance technical skills, communication, and training capabilities.
- Collaborate with teams to identify training needs, develop solutions, and support successful go-live events.
- Champion a positive, inclusive work environment, resolving conflicts and supporting staff through change and new initiatives.
- Facilitate Epic Super User meetings and advanced learning sessions to build expertise and engagement across the organization.
- Manage multiple projects with competing deadlines, ensuring consistency, quality, and alignment with department objectives.
Instructional Designer
UCHEALTH
11.2022 - 04.2024
- Developed curriculum and learning modules for end users in collaboration with subject matter experts.
- Improved instructional processes by evaluating workflow gaps and updating training strategies.
- Mentored new team members on tools, workflows, and best practices.
- Maintained Epic training materials and supported usability improvement projects.
- Conducted meetings with coaching team members to discuss progress, issues, and opportunities.
- Managed multiple projects and analyzed finished work for consistency and quality.
- Collaborated with Physician Informatics to improve training information and communication mechanisms.
CLINICAL EDUCATOR
UCHEALTH
11.2021 - 11.2022
- Developed and implemented system-wide rapid improvement event projects.
- Collaborated with nursing leadership and ambulatory leaders to improve patient safety.
- Led training for FEMA team during monoclonal antibody clinic launch.
- Developed professional development programs for Medical Assistants.
- Implemented barcode scanning systems to increase patient safety.
- Facilitated lunch and learns and developed clinical staff competencies.
- Coordinated student placements and updated university contracts.
- Conducted needs assessments and streamlined operational efficiencies.
LEAD MEDICAL ASSISTANT
UCHEALTH
04.2018 - 11.2021
- Supervised, trained, and coached medical assistant teams.
- Coordinated and supervised COVID-19 vaccine clinics.
- Developed care team models to improve patient satisfaction.
- Trained staff on PPE use and infection control.
- Served as liaison for improvement plans and changes.
- Created team objectives and modified project plans.
- Resolved conflicts and communicated with patients compassionately.
- Implemented strategies to increase online scheduling and Advance Care Planning.
MEDICAL ASSISTANT
09.2016 - 04.2018
- Relayed messages from patients to physicians.
- Scheduled appointments and prepared treatment rooms.
- Educated patients and maintained clinical documentation.
- Contacted pharmacies and safeguarded medical records.
- Labeled lab requisitions and measured vital signs.
Education
BBA: BS - Business Management
Colorado State University-Global
Associate of Science - Medical Assisting
Institute of Business and Medical Careers
Skills
- Training Program Design & Delivery
- Learning Management Systems
- Curriculum Development & Implementation
- Performance Management & Coaching
- Team Leadership & Staff Development
- Cross-functional Collaboration
- Change Management & Organizational Readiness
- Project Management
- Data Analysis for Training Outcomes
- Stakeholder Engagement & Communication
- Conflict Resolution & Problem Solving
- Continuous Improvement & Innovation
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Program implementation
Certification
- Beacon Oncology Certification
- EpicCare Ambulatory Certification
- EpicCare Ambulatory Principal Trainer Certification
- Phoenix Transplant Certification
- Training Environment Build Certification
- Kaleidoscope Proficiency
- Research Billing Proficiency
- Wisdom Proficiency
- Beacon Principal Trainer Badge
Timeline
IT TRAINING SUPERVISOR
UCHEALTH
04.2024 - Current
Instructional Designer
UCHEALTH
11.2022 - 04.2024
CLINICAL EDUCATOR
UCHEALTH
11.2021 - 11.2022
LEAD MEDICAL ASSISTANT
UCHEALTH
04.2018 - 11.2021
MEDICAL ASSISTANT
09.2016 - 04.2018
Associate of Science - Medical Assisting
Institute of Business and Medical Careers
BBA: BS - Business Management
Colorado State University-Global