Sandra Luck
Cincinnati,OH
Summary
Dynamic professional with extensive experience at Integrated Behavioral Services, excelling in effective communication and patient satisfaction. Proven ability to enhance classroom management and support students through tailored instruction. Skilled in maintaining confidentiality and implementing organizational systems, ensuring seamless operations and improved outcomes in both educational and healthcare settings.
Overview
32
32
years of professional experience
Work History
Paraprofessional
Dedicated Staffing
11.2018 - Current
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
Front Office Manager
Integrated Behavioral Services
01.2005 - 10.2018
- Managed files and records for patients and adhered to safety procedures to prevent breaches and data misuse.
- Responsible for financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Enhanced patients satisfaction by efficiently managing front office operations and addressing patients concerns promptly.
- Managed appointments/prescriptions over phone/email/web effectively ensuring full capacity utilization.
- Handled patients complaints with empathy and professionalism, restoring satisfaction swiftly.
Surgery Scheduling Coordinator
For Women Ob/gyn Associates
06.1993 - 03.2004
- Managed incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
- Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
- Enhanced patient experience by efficiently scheduling surgeries and managing appointment calendars
- Improved accuracy in surgery scheduling, ensuring appropriate pre-operative preparations were completed.
- Maintained confidentiality and compliance with HIPAA regulations while handling sensitive patient information and documentation.
- Collaborated with Doctors to ensure timely scheduling of urgent and elective surgeries.
- Implemented a well-organized system for tracking surgery cancellations and rescheduling requests.
- Liaised between patients and insurance providers, ensuring proper authorization for scheduled procedures was obtained.
- Maintained accurate records of all scheduled procedures, contributing to seamless hospital operations.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Verified insurance coverage and obtained pre-authorizations.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
Education
High School Diploma - General Studies
Dixie Heights High School
Elsmere, KYSkills
- Behavior management
- Effective communication
- Helping students with special needs
- Individual assistance
- Teacher support
- Patient/Dependable
- Classroom organization
- Classroom support
- Computer skills/Copier Skills
- Time Management
- Instructional support
- Teacher support and collaboration
- Emotional support
Timeline
Paraprofessional
Dedicated Staffing
11.2018 - Current
Front Office Manager
Integrated Behavioral Services
01.2005 - 10.2018
Surgery Scheduling Coordinator
For Women Ob/gyn Associates
06.1993 - 03.2004
High School Diploma - General Studies
Dixie Heights High School
Similar Profiles
Ariel DavenportAriel Davenport
Substitute Teacher at Dedicated School StaffingSubstitute Teacher at Dedicated School Staffing
Ariel EllisAriel Ellis
Registered Dental Hygienist at DEDICATED DENTAL STAFFINGRegistered Dental Hygienist at DEDICATED DENTAL STAFFING
Edmundo CalouroEdmundo Calouro
Driver at Bluegrass DedicatedDriver at Bluegrass Dedicated