Sandra Lucy
Atlantic Beach
Summary
Dynamic team leader with proven abilities in employee training, customer issue resolution, and team coordination. Committed to enhancing operational efficiency and fostering a collaborative work environment.
Overview
15
15
years of professional experience
Work History
Team Leader
Gate Petroleum Company
Ponte Vedra Beach
11.2023 - 09.2025
- Coordinated team schedules to optimize workflow and productivity.
- Supervised daily operations and ensured compliance with safety protocols.
- Trained new employees on company policies and operational procedures.
- Assisted in resolving customer inquiries and service issues promptly.
- Monitored equipment performance and reported maintenance needs.
- Maintained a positive work environment that promoted collaboration between team members.
- Delegated daily tasks to team members to optimize group productivity.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Established clear expectations for employees, providing guidance when needed.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Developed strategies for problem solving and conflict resolution among team members.
- Completed daily quality assurance duties to provide feedback for improvements.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Collaborated with other departments to ensure alignment of goals across teams.
- Established clear team goals aligned with company objectives, tracking progress regularly.
- Monitored team workload to prevent burnout and ensure equitable task distribution.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assigned work and monitored performance of project personnel.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Implemented quality control measures to uphold company standards.
Cashier/Grocery Stocker
Save-A-Lot
Jacksonville
04.2017 - 08.2018
- Greeted customers and answered any questions they had about store's products and services.
- Assisted customers in locating desired items within store.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Inspected product quality and quantity before restocking shelves with new items.
- Maintained a clean and organized work area to ensure maximum efficiency in stocking shelves.
- Collaborated with team members to ensure efficient stocking and customer service.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Collected payments and provided accurate change.
- Maintained work area and kept cash drawer organized.
- Managed cash register operations, including balancing cash drawers at shift end.
- Maintained cleanliness and organization of checkout area and store display.
- Collaborated with team members to ensure smooth store operations during busy hours.
- Performed other duties as assigned by management.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Followed company security procedures for handling large sums of money.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Assistant Store Manager
Family Dollar
Jacksonville
03.2013 - 01.2017
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Delegated work to staff, setting priorities and goals.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Prepared staff work schedules and assigned team members to specific duties.
- Assisted with daily store operations and ensured compliance with company policies.
- Managed inventory levels and restocked merchandise to maintain product availability.
- Trained new employees on store procedures and customer service standards.
- Oversaw cash handling processes and maintained accurate financial records.
- Implemented visual merchandising strategies to enhance store presentation and appeal.
- Resolved customer inquiries and complaints to ensure a positive shopping experience.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Ensured compliance with all safety regulations throughout the store premises.
- Coordinated with vendors to secure product availability at competitive prices.
- Maintained a safe working environment by enforcing safety regulations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Mitigated business risks by working closely with staff members and assessing performance.
Black Car Driver
Ace Transportation
Jacksonville
08.2010 - 01.2013
- Monitored road conditions to ensure the safest route possible is taken.
- Adhered to traffic laws and regulations while driving.
- Inspected vehicles for mechanical items and safety issues.
- Interacted with customers pleasantly to meet needs and drive satisfaction.
- Assisted passengers with loading and unloading their luggage.
- Maintained detailed logs of all trips taken, including destination, mileage, fuel consumption, and hours worked.
- Determined most expedient trip by mapping out driving routes ahead of time.
- Monitored traffic conditions and applied defensive strategies to avoid accidents.
- Utilized GPS technology to optimize routes and reduce travel time.
- Operated company vehicles to transport passengers safely and efficiently.
- Maintained cleanliness and functionality of assigned vehicles regularly.
- Followed scheduled routes and adhered to traffic regulations consistently.
- Communicated effectively with dispatch regarding route changes or delays.
- Assisted passengers with boarding and luggage handling when necessary.
- Documented daily trip logs for accurate record-keeping and compliance.
- Checked vehicles regularly for routine upkeep such as fueling as well as advanced maintenance needs.
- Performed regular maintenance checks on the vehicle, such as oil changes and tire rotation.
- Ensured vehicle was in proper working order before each journey.
- Kept accurate records of fuel purchases and other expenses related to travel.
- Checked documents for accuracy prior to leaving for deliveries or pickups.
- Operated vehicle following road safety rules and company service protocols.
- Assisted in loading and unloading cargo from the vehicle as necessary.
- Demonstrated knowledge of local area roads, landmarks, and traffic patterns.
- Provided prompt transportation services to customers in a safe manner.
- Provided courteous customer service at all times during transportations services.
- Responded to customer complaints in a timely manner.
- Chauffeured residents and guests to local destinations in luxury vehicles.
- Secured merchandise, avoiding damage during transportation.
- Picked up clients from specific locations to transport and drop off at destinations.
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
- Performed minor vehicle maintenance tasks to prevent disruptions.
- Utilized GPS and maps for efficient route planning.
Education
GED -
Baldwin Jr. Sr. High
Baldwin, FL07-1991
Skills
- Team coordination
- Employee training
- Customer issue resolution
- Quality assurance
- Cash handling
- Problem solving
- Effective communication
- Conflit mediation
- Teamwork and collaboration
- Time management
- Strategic planning
- Problem-solving
- Work planning
- Team supervision
- Issue resolution
- Safety
- Attention to detail
- Verbal and written communication
- Staff training
- Loss prevention
- Overtime management
References
References available upon request.
Timeline
Team Leader
Gate Petroleum Company
11.2023 - 09.2025
Cashier/Grocery Stocker
Save-A-Lot
04.2017 - 08.2018
Assistant Store Manager
Family Dollar
03.2013 - 01.2017
Black Car Driver
Ace Transportation
08.2010 - 01.2013
GED -
Baldwin Jr. Sr. High