Sandra Ludlum
Hyde Park,NY
Summary
Board Member of Family Services, Inc. Poughkeepsie, NY - 2002 to present. Held various officer and committee assignments.
Overview
38
38
years of professional experience
Work History
Vice President of Branch Operations
Hudson Valley Credit Union
10.1995 - 01.2021
- Responsible for all areas of branch network operations including, but not limited to human resources, quality, sales, branch growth and compliance with regulations.
- Identified opportunities and led teams to improve business process flows, new products/services and productivity.
- Participated in organizational strategic planning process. Devised business plans to implement strategic initiatives for retail regions and branches.
- Established sales targets and performance goals for each region and outlined processes for achievement.
- Mitigated regulatory risks by overseeing adherence to industry regulations.
- Attended conferences and Monitored industry trends. Monitored the local and regional competition. and kept current on latest changes and competition in industry.
- Created succession plans to provide continuity of operations during leadership transitions.
Branch Manager
Hudson Valley Credit Union
10.1985 - 10.1995
- Maintained friendly and professional customer interactions.
- Maintained compliance with established procedures and regulations.
- Implemented security processes and procedures.
- Hired and trained new branch employees.
- Maintained compliance with established procedures and regulations
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
Branch Accounting Clerk
Hudson Valley Credit Union
10.1983 - 10.1985
- Prepared daily, weekly, monthly and annual reports of transaction volumes and branch sales.
- Accessed credit reports for branch loan officers to use for loan decisions.
Teller
Hudson Valley Credit Union
10.1982 - 10.1983
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Education
MBA - Business Administration
Marist College
Poughkeepsie, New York05.2003
Bachelor of Science - Business Administration
Marist College
Poughkeepsie, NY05.1986
Associate of Arts - Liberal Arts
Dutchess Community College
Poughkeepsie, NY05.1980
Skills
- Critical Thinking
- Human Resource Management
- Service operations oversight
- Project Management
- Process Optimization
- Process Improvement
- Public Speaking
Timeline
Vice President of Branch Operations
Hudson Valley Credit Union
10.1995 - 01.2021
Branch Manager
Hudson Valley Credit Union
10.1985 - 10.1995
Branch Accounting Clerk
Hudson Valley Credit Union
10.1983 - 10.1985
Teller
Hudson Valley Credit Union
10.1982 - 10.1983
MBA - Business Administration
Marist College
Bachelor of Science - Business Administration
Marist College
Associate of Arts - Liberal Arts
Dutchess Community College
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