Sandra Ludlum
Hyde Park,NY
Summary
Board Member of Family Services, Inc. Poughkeepsie, NY - 2002 to present. Held various officer and committee assignments.
Overview
38
38
years of professional experience
Work History
Vice President of Branch Operations
Hudson Valley Credit Union
1995.10 - 2021.01
- Responsible for all areas of branch network operations including, but not limited to human resources, quality, sales, branch growth and compliance with regulations.
- Identified opportunities and led teams to improve business process flows, new products/services and productivity.
- Participated in organizational strategic planning process. Devised business plans to implement strategic initiatives for retail regions and branches.
- Established sales targets and performance goals for each region and outlined processes for achievement.
- Mitigated regulatory risks by overseeing adherence to industry regulations.
- Attended conferences and Monitored industry trends. Monitored the local and regional competition. and kept current on latest changes and competition in industry.
- Created succession plans to provide continuity of operations during leadership transitions.
Branch Manager
Hudson Valley Credit Union
1985.10 - 1995.10
- Maintained friendly and professional customer interactions.
- Maintained compliance with established procedures and regulations.
- Implemented security processes and procedures.
- Hired and trained new branch employees.
- Maintained compliance with established procedures and regulations
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
Branch Accounting Clerk
Hudson Valley Credit Union
1983.10 - 1985.10
- Prepared daily, weekly, monthly and annual reports of transaction volumes and branch sales.
- Accessed credit reports for branch loan officers to use for loan decisions.
Teller
Hudson Valley Credit Union
1982.10 - 1983.10
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Education
MBA - Business Administration
Marist College
Poughkeepsie, New York05.2003
Bachelor of Science - Business Administration
Marist College
Poughkeepsie, NY05.1986
Associate of Arts - Liberal Arts
Dutchess Community College
Poughkeepsie, NY05.1980
Skills
- Critical Thinking
- Human Resource Management
- Service operations oversight
- Project Management
- Process Optimization
- Process Improvement
- Public Speaking
Timeline
Vice President of Branch Operations
Hudson Valley Credit Union
1995.10 - 2021.01
Branch Manager
Hudson Valley Credit Union
1985.10 - 1995.10
Branch Accounting Clerk
Hudson Valley Credit Union
1983.10 - 1985.10
Teller
Hudson Valley Credit Union
1982.10 - 1983.10
MBA - Business Administration
Marist College
Bachelor of Science - Business Administration
Marist College
Associate of Arts - Liberal Arts
Dutchess Community College
Similar Profiles
Abraham Aragon GutierrezAbraham Aragon Gutierrez
FSR I at Hudson Valley Credit UnionFSR I at Hudson Valley Credit Union
Erica LopezErica Lopez
Bilingual Teller 1 at Hudson Valley credit UnionBilingual Teller 1 at Hudson Valley credit Union
SHAWAINE DAVISSHAWAINE DAVIS
Bank Teller at Hudson Valley Credit UnionBank Teller at Hudson Valley Credit Union