Sandra Mollinedo
Katy
Summary
Dynamic customer service professional with over 4 years of experience in fast-paced, high-volume environments. Skilled in managing teams of 15-25 and resolving escalated issues under pressure. Proven ability to facilitate communication between employees and corporate, ensuring seamless operations and improved team dynamics. Transitioning from in-person conflict resolution and leadership to remote chat support, leveraging strong written communication and real-time problem-solving skills. Currently pursuing an AAS in Business Administration with a focus on Entrepreneurship to further enhance the ability to deliver exceptional support in a virtual setting.
Overview
5
5
years of professional experience
Work History
General Manager (Salaried)
Jack in the Box
01.2024 - 01.2026
- Only GM in the district to earn full quarterly bonuses — consistently hit sales, labor cost, and inventory targets every quarter
- Reduced team turnover and improved service times through consistent coaching, onboarding, and performance accountability across a team of 15–25
- Resolved escalated customer complaints at a low rate of 1–2 per week — frequently achieving complaint-free periods — through on-the-spot de-escalation in a high-volume environment
- Served as primary liaison between corporate/district management and staff, translating directives clearly and maintaining alignment under time pressure
- Managed workforce scheduling and performance tracking using Harri workforce management software
- Processed transactions and monitored sales data via POS systems; completed daily, weekly, and period-end reporting with accuracy and consistency
- Enforced food safety protocols and health code compliance across all operations
Assistant Manager
Jack in the Box
01.2021 - 01.2024
- De-escalated difficult customer situations in real time using active listening and composed, professional communication
- Trained and supervised team members on customer service standards and operational procedures
- Coordinated shift communications across staff, vendors, and corporate under time pressure
- Maintained compliance with company policies, documentation, and reporting requirements
Education
AAS - Business Administration, Entrepreneurship & Innovation
Maestro College
Katy, TXSkills
- Written communication — clear, professional, and composed under pressure
- Active listening and customer conflict resolution / de-escalation
- Multitasking across multiple conversations and tasks simultaneously
- Digital tools: Google Suite, Microsoft 365, Harri, POS systems, AI tools
- Self-motivated professional
- Leadership development
- Process optimization
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
General Manager (Salaried)
Jack in the Box
01.2024 - 01.2026
Assistant Manager
Jack in the Box
01.2021 - 01.2024
AAS - Business Administration, Entrepreneurship & Innovation
Maestro College