Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Software
Interests
Timeline
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Sandra Maldonado

Sandra Maldonado

Fontana,CA

Summary

Dedicated and Professional Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions and issue resolution.

Overview

14
14
years of professional experience

Work History

Notary Public

Self-employed
05.2023 - Current
  • Followed proper protocol when notarizing documents, verifying signatures and dates for compliance.
  • Administered oath to document signers to obtain affirmation of truth.
  • Checked documents and identifying credentials for all parties.
  • Examined documents for accuracy, completion and compliance before notarizing.
  • Mobile for clients convenience.

Administrative Officer

Excellence Real Estate
02.2021 - 11.2022
  • Created, prepared, and delivered reports to various departments.
  • Supervised and guided new agents and responded quickly to questions to improve understanding of job responsibilities.
  • Managed files and records for agents and adhered to safety procedures to prevent breaches and data misuse.
  • Updated reports, managed accounts, and generated reports for company database.
  • Payroll distribution
  • Bookkeeping (Quickbooks)
  • Event Planning

Bank Teller

Bank Of America
06.2010 - 02.2011
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Counted and packaged currency and coins.

Sales Lead

Chicos FAS- Soma
Rancho Cucamonga, CA
02.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Learned and adapted quickly to new technology and software applications.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

Education

High School Diploma -

San Gabriel High School
San Gabriel, CA
06.1991

Skills

  • Customer Relationships
  • Public Service
  • Sales Transactions
  • Accounting Familiarity
  • Customer Satisfaction
  • Greeting Visitors
  • Bilingual- English, Spanish
  • Professional and courteous

Languages

Spanish
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Excel, Quickbooks, Microsoft Word

Interests

Physical strength training, reading, journaling and travel

Timeline

Sales Lead

Chicos FAS- Soma
02.2024 - Current

Notary Public

Self-employed
05.2023 - Current

Administrative Officer

Excellence Real Estate
02.2021 - 11.2022

Bank Teller

Bank Of America
06.2010 - 02.2011

High School Diploma -

San Gabriel High School

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Sandra Maldonado