Sandra Maldonado
EPCC
Ciudad Juárez
1
Language
4
years of professional experience
Detail-oriented professional with strong interpersonal and problem-solving skills, ready to excel in customer-focused environments. Solid understanding of customer service principles coupled with a quick adaptability to new systems and processes. Skilled in communication and conflict resolution, effectively managing multiple responsibilities while fostering positive team collaboration.
Work History
Customer Service Lead
1 Year- Trained and mentored new staff in service protocols and company policies.
- Collaborated with cross-functional teams to optimize service delivery strategies.
- Developed training materials to support continuous staff development in customer engagement techniques.
- Monitored performance metrics, identifying areas for team improvement and implementing corrective actions.
Server
5 Months- Collaborated with team members during busy shifts to enhance workflow and elevate guest experiences.
- Cultivated strong relationships with regular customers, fostering loyalty and repeat business.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained clean and orderly dining area, contributing to a positive atmosphere for guests.
Cashier/Restaurant Server
4 Months- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Processed customer transactions efficiently using point-of-sale system.
- Collaborated with team members to ensure smooth operations during peak hours.
- Assisted in maintaining cleanliness and organization of the checkout area.
Sales Associate
3 Months- Organized racks and shelves to enhance store visual appeal and engage customers with featured merchandise.
- Managed returns, exchanges, and refunds to ensure customer satisfaction and adherence to store policy.
- Provided knowledgeable assistance on sizing, accessories, and merchandise care to enhance customer experience.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Cashier Team Lead
4 Months- Executed store opening, closing, and shift-change actions while maintaining accurate shift-change logs for operational continuity.
- Resolved customer and team member issues through effective communication and collaboration.
- Handled cash and card transactions at the point of sale.
Retail Sales Associate
3 Months- Resolved customer issues through professional handling of returns and exchanges, ensuring compliance with company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise.
- Teamed with colleagues to consistently meet and exceed monthly sales targets, contributing to overall store performance.
Cashier
4 Months- Welcomed customers and identified their needs to enhance shopping experience.
- Adapted schedule and took on extra shifts to support team during peak hours.
- Welcomed customers and helped determine their needs.
- Maintained balanced cash drawer, ensuring accurate and efficient transactions at end of each shift.
Education
Associate of Science - Criminal Justice
High School Diploma
Skills
Customer service excellence
Sales expertise
Hospitality expertise
Customer engagement
Supply restocking
Performance monitoring
Service optimization
Service prioritization
Team collaboration
Inventory management
Languages
Spanish
C1
Advanced
Timeline
Customer Service Lead
EPCC
08.2025 - CurrentRead More
Server
Conico
05.2024 - 10.2024Read More
Cashier/Restaurant Server
El Cometa Taqueria
01.2024 - 05.2024Read More
Sales Associate
Five Below
10.2023 - 01.2024Read More
Cashier Team Lead
Shoe Department Encore
03.2023 - 07.2023Read More
Retail Sales Associate
Victoria Secret
11.2022 - 02.2023Read More
Cashier
Good Coffe
08.2022 - 12.2022Read More
Preparatoria Cultural Colosio
High School Diploma
Read More
El Paso Community College
Associate of Science from Criminal Justice
Read More