Summary
Overview
Work History
Education
Skills
Timeline
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Sandra Marcum

Whitewater,Wisconsin

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.

Overview

17
17
years of professional experience

Work History

Adv. Med Support Asst.

Clement J. Zablocki VA Medical Center
01.2014 - 01.2018
  • Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches.
  • Analyzed market to identify new opportunities and strengthen relationships with hospitals, medical centers and primary provider physicians.

EMT-I/Security Officer

Lakeview Rehab Center
01.2014 - 01.2016
  • Seek feedback from staff, medical staff and patients to ensure top customer service
  • Delivered comprehensive patient reports to hospital staff upon arrival to facilitate seamless transitions of care.
  • Demonstrated adaptability under pressure when facing unexpected challenges or limited resources during critical incidents.
  • Provided high-quality pre-hospital care, including vital sign monitoring, wound care, and administering medications as needed.
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
  • Investigate/resolves patient, medical and staff complaints.

Emergency Medical Technician I / Fire Fighter

Waterford/ Big Bend Fire Department
01.2001 - 01.2016
  • Provided first aid for body trauma while remaining alert to psychological conditions and effects
  • Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
  • Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
  • Remained calm in dangerous or crisis situations.

Group Leader

Wheaton Franciscan Healthcare All Saints
01.2012 - 01.2014
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Resolved conflicts among team members diplomatically while prioritizing organizational goals over individual interests.
  • Streamlined processes in the department, leading to increased efficiency and reduced operational costs.
  • Mentored team members to enhance their skillsets, resulting in higher-quality work and improved job satisfaction.
  • Fostered strong relationships with clients by maintaining open lines of communication and delivering exceptional service quality, leading to increased customer satisfaction rates.

Army Field Medic/Radio Operator

United States Army
03.2003 - 01.2012
  • Organized, directed, and coordinated medical technician support for all medical clinics in Iraq
  • Contributed to the development of operational guidelines for field medic teams based on lessons learned from previous deployments or exercises.
  • Served as a liaison between military command and medical personnel, effectively communicating pertinent information regarding patient status.
  • Was appointed Battalion security manager, keep accurate accountability of the Battalions 332 pieces of communication equipment valued over two million dollars, sustained operations for unit and for future units, 100% accurate identification and inventory of worth several million dollars of communication equipment from all over Iraq for the drawdown of US personal in Iraq
  • Followed and kept standards to DoD standards and Army regulations of the destruction of classified hardware and materials advanced team that coordinated units arrival in Iraq and established accountability for $55.5 million of equipment, contributing to mission success in Iraq during Operation IRAQI FREEDOM; awarded the Army Commendation Medal.

Patient Care Associate/Health Unit Coordinator

Midwest Orthopedic Specialty Hospital
01.2009 - 01.2012
  • Assisted nursing staff and other medical staff on various units, with duties including prioritizing patient care, monitoring patient status, taking vital signs, electrocardiograph (EKG), catheter insertion and remove, assisted patients in using CPM machines, patient grooming and bathing, conducting patient/family education and support, and other duties as needed
  • Entered medical data into computer system, maintained confidential records, provided patient care, and assisted with admitting, discharging, and transporting patients.

Education

Associate of Applied Science - Business Administration And Management

American InterContinental University
Schaumburg, IL

Certification's - Fire Science/ AEMT

Gateway Technical College
Kenosha, WI

Skills

  • Emergency Medical Treatment
  • Administrative Support
  • Client Relations
  • Instrument and Equipment Maintenance
  • Microsoft Office Suite
  • Multitasking abilities
  • Office Administration
  • Computer Skills
  • Documentation and Recordkeeping
  • Management

Timeline

Adv. Med Support Asst.

Clement J. Zablocki VA Medical Center
01.2014 - 01.2018

EMT-I/Security Officer

Lakeview Rehab Center
01.2014 - 01.2016

Group Leader

Wheaton Franciscan Healthcare All Saints
01.2012 - 01.2014

Patient Care Associate/Health Unit Coordinator

Midwest Orthopedic Specialty Hospital
01.2009 - 01.2012

Army Field Medic/Radio Operator

United States Army
03.2003 - 01.2012

Emergency Medical Technician I / Fire Fighter

Waterford/ Big Bend Fire Department
01.2001 - 01.2016

Associate of Applied Science - Business Administration And Management

American InterContinental University

Certification's - Fire Science/ AEMT

Gateway Technical College

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