Sandra Marquez
Mission Hills,California
Summary
Performance-driven Senior Director with eight years of experience aligning healthcare with business, policies, and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall clinical and business judgment. Cross-functional proactive leader with skills in problem-solving to achieve results.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Director of Emergency and Trauma Services
Dignity Health - Northridge Hospital Medical Center
10.2021 - Current
- Streamlined operations by implementing efficient processes and systems, increasing productivity and cost savings, and decreasing Left Without Being Seeing (LWBS) to 1% less than the national average.
- Achieved departmental goals by developing and implementing strategic plans and initiatives.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Increased employee satisfaction by providing regular coaching and feedback sessions.
- Navigated complex regulatory environments to ensure compliance with local laws, standards, and regulations relevant to the business domain.
- Built and maintained positive working relationships with physicians and staff to support seamless healthcare operations.
- Organized and managed contracts directly related to the strategic mission of the healthcare system.
- Identified and pursued business development opportunities to grow the volume and increase revenue.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
Emergency Department Manager
Henry Mayo Newhall Hospital
12.2019 - 09.2021
- Enhanced patient care by implementing efficient processes and streamlined workflows in the emergency department.
- Reduced patient wait times through effective staff scheduling and resource management.
- Improved patient satisfaction scores by developing customer service training programs for the emergency department team.
- Developed comprehensive safety protocols, ensuring a safe and secure environment for patients and staff.
- Collaborated with interdisciplinary teams to optimize patient outcomes and streamline care coordination.
- Managed a team of 130 FTEs.
- Mentored and coached nursing staff, fostering professional growth and development within the team.
- Established strong relationships with community partners, promoting collaboration between local healthcare organizations.
- Managed budgets effectively, consistently meeting financial targets while maintaining high standards of care delivery and decreasing overtime by 3%.
- Led efforts to achieve accreditation compliance, meeting all regulatory requirements during routine audits.
Emergency Department Manager/Interim Director of Nursing
Dignity Health-California Hospital
11.2016 - 11.2019
- Implemented data-driven strategies to identify areas for improvement in emergency department operations. This led to a decrease in the length of stay of emergency room patients from 11 hours to 6.5 hours.
- Evaluated clinical performance of 150 emergency department staff, providing constructive feedback to enhance skillsets.
- Established strong relationships with community partners, promoting collaboration between local healthcare organizations.
- Spearheaded quality improvement initiatives to reduce and improve outcomes and enhance overall patient safety measures.
- Led efforts to achieve accreditation compliance, meeting all regulatory requirements during routine audits.
- Spearheaded and implemented new projects to expand the scope of engagement of staff to build morale.
- Served as a key liaison between nursing staff, physicians, and hospital administration to ensure effective communication and collaboration.
- Managed budgetary responsibilities for the nursing department, including payroll, supplies inventory management, and capital requests.
- Collaborated with the marketing team to create compelling promotional materials for fundraising campaigns.
Clinical Supervisor
Dignity Health-California Hospital
11.2015 - 11.2016
- Improved patient outcomes by implementing evidence-based treatment plans and clinical interventions.
- Enhanced team collaboration through regular staff meetings, case conferences, and training sessions.
- Developed a comprehensive clinical training program for new hires to ensure consistent quality of care.
- Championed quality initiative of medication for long bone fracture within 1 hour of arrival for pediatric patients. Achieved goal 95%.
- Ensured compliance with regulatory standards by regularly auditing clinical records and procedures.
Staff RN
Dignity Health-California Hospital
03.2009 - 11.2015
- Enhanced patient care by implementing evidence-based practices and individualized care plans.
- Served as a preceptor for new nurses, sharing knowledge, expertise, and best practices to improve their skills and confidence.
- Participated in unit-based quality improvement initiatives focused on enhancing patient outcomes through process improvements.
Education
MBA - Health Administration
Western Governors University
Salt Lake City, UT01.2025
Master of Science - Nursing
Western Governors University
Salt Lake City, UT07.2021
Bachelor of Science - Nursing
California State University - Dominguez Hills
Carson, CA06.2015
Skills
- Operations Management
- Strategic Planning
- Program Development
- Budgeting, Forecasting, and Financial Analysis
- Quality Improvement
- Regulatory Compliance
- Budget Management
- Customer Service
- Change Management
- Budgeting and Finance
- Staff Development
- Fundraising
Affiliations
- Association of California Nurse Leaders
- American Organization of Nurse Leaders
- American College of Healthcare Executives
Languages
Spanish
Native or Bilingual
Certification
- California Registered Nurse-2008
- California Public Health Nurse- 2008
Timeline
Senior Director of Emergency and Trauma Services
Dignity Health - Northridge Hospital Medical Center
10.2021 - Current
Emergency Department Manager
Henry Mayo Newhall Hospital
12.2019 - 09.2021
Emergency Department Manager/Interim Director of Nursing
Dignity Health-California Hospital
11.2016 - 11.2019
Clinical Supervisor
Dignity Health-California Hospital
11.2015 - 11.2016
Staff RN
Dignity Health-California Hospital
03.2009 - 11.2015
MBA - Health Administration
Western Governors University
Master of Science - Nursing
Western Governors University
Bachelor of Science - Nursing
California State University - Dominguez Hills
- California Registered Nurse-2008
- California Public Health Nurse- 2008
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