Sandra Marroquin
Albuquerque
Summary
Adept at fostering professional growth and enhancing team performance, I excelled in cash management and customer service at US Eagle FCU. My bilingual proficiency and expertise in regulatory compliance significantly boosted client satisfaction and referrals. Demonstrating a strong work ethic and exceptional relationship-building skills, I consistently contributed to our team's success and efficiency.
Overview
2020
2020
years of professional experience
Work History
Teller
US Eagle FCU
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
- Assisted in training new tellers to ensure a consistent level of excellent service across the team.
- Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
- Mentored junior tellers, fostering professional growth and improved performance within the team.
- Provided exceptional customer service, resulting in increased loyalty among existing clients and referrals of new business opportunities from satisfied customers.
- Introduced customers to other bank team members to help meet financial needs.
Lead Teller
US Eagle FCU
10.2006 - 07.2019
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
- Assisted in training new tellers to ensure a consistent level of excellent service across the team.
- Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
- Mentored junior tellers, fostering professional growth and improved performance within the team.
- Provided exceptional customer service, resulting in increased loyalty among existing clients and referrals of new business opportunities from satisfied customers.
- Introduced customers to other bank team members to help meet financial needs.
Education
3.5 - Community Health Worker
CNM
Albuquerque, NM05.2024
Skills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Positive
- Friendly
- Cash drawer balancing
- Cash handling
- Compliance, banking laws, and regulations
- Customer relationship building
- Financial services
- Drawer balancing
- Spanish speaking
- Bilingual in language
- Customer service
- Relationship building
- Cash counting
- Transaction processing accuracy
- Listening and comprehension
- Conflict resolution techniques
- Regulatory compliance
- Sales and Cross-selling
- Banking product sales
- Excellent communication skills
- Currency and coin counter
- Honest and dependable
- Product promotion
- Product and service sales
Timeline
Lead Teller
US Eagle FCU
10.2006 - 07.2019
Teller
US Eagle FCU
3.5 - Community Health Worker
CNM
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