Sandra Martin

Assisting staff and residents around the evening meal. Preparing tables, serving food, assisting residents with eating, cleaning off tables. Passing out snacks, charting meal percentages, interacting with residents, building relationships with residents and their families.

Intake and insurance verification for a very busy home health agency. Receiving calls from hospitals, rehabilitation centers, long term care facilities, and doctors offices. Gathering information about care needed, insurance, ordering doctor, and patient needs. Then sent info to either scheduling or insurance verification. I also trained in insurance verification. Working with insurance company contacts to cover prescribed care. Data entry on standard industry system and insurance specific systems.

Inside sales position for a natural foods and gluten free foods distributor. Calling customers for their weekly orders, upselling, answering questions, handling complaints and concerns, and general customer service. Each sales representative had assigned weekly routes. New York City, Philadelphia, Washington DC, and rual Pennsylvania were mine. We also tested new products and determined what would sell to our customers, therefore deciding what products the company would invest in. Communicating with drivers, buyers, and warehouse staff was critical to ensure customer satisfaction.

Outside sales position: driving to established customers in the mid Atlantic region to present new products, take orders, answer questions and represent the company. My focus was NYC, Long Island, DC, and Philadelphia, although I was very busy with Wegman's as well. I assisted with our booths and attendance at trade shows in New York city, Washington DC, Virginia, and several Wegman's shows in Rochester, NY. Building customer and client trust, dependability, working independently, and a great sense of humor were needed in this role.