Sandra Martinez
Administrative/ Healthcare Coordinator
Whittier,CA
Summary
Experienced with managing complex admissions processes and providing guidance to prospective students. Utilizes organizational and communication skills to ensure seamless processing and positive applicant interactions. Knowledge of admissions procedures and regulations, with focus on maintaining high standards of integrity and efficiency.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Admissions Coordinator
California Rehabilitation Institute
04.2025 - Current
- Manage patient admissions process, ensuring all documentation and eligibility verification are complete and accurate.
- Coordinate communication with nursing and administrative teams for efficient patient intake.
- Maintain patient records and ensure compliance with hospital and HIPAA standards.
Labor & Delivery / Same Day Surgery Scheduler
PIH Healthcare Hospital
08.2023 - 01.2025
- Scheduled all surgical and obstetric procedures including inductions, C-sections, and pre-op appointments.
- Verified documentation, authorizations, and eligibility for patient admissions.
- Collaborated with nurses, physicians, and administrative staff to ensure smooth scheduling and patient preparation.
Scheduler / Authorization Coordinator
Imaging Partners Radiology
01.2023 - 05.2023
- Handled high-volume scheduling for diagnostic imaging exams including CT, MRI, and Ultrasound.
- Reviewed clinical documentation and processed authorizations for procedures.
- Managed approximately 70–75 calls per day in a fast-paced call center environment.
Office Manager
Congregation B'nai Zedek
10.2022 - 01.2023
- Oversaw daily office operations including correspondence, scheduling, and event coordination.
- Handled banking deposits, record keeping, and administrative support tasks.
- Developed bulletins and communications for community events and services.
Workers’ Comp Claims Advocate
H-Wave
09.2021 - 11.2021
- Processed claims and managed communication with adjusters and attorneys.
- Handled appeals and documentation for claim resolution and payment processing.
- Utilized multiple EMR and claims systems for accurate data entry and record maintenance.
Office Manager
Dr. Khonsari Urologist
2004 - 2010
- Developed and managed patient care strategies to enhance service delivery.
- Coordinated treatment plans in collaboration with medical staff for improved patient outcomes.
- Implemented process improvements that streamlined patient intake and scheduling procedures.
Call Center Representative
BreastLink
2010 - 2015
- Managed high-volume inbound calls, providing exceptional customer service and support to patients.
- Resolved patient inquiries efficiently, ensuring accurate information dissemination and satisfaction.
- Collaborated with healthcare professionals to schedule appointments and coordinate care for patients.
- Utilized CRM software to document interactions and track patient needs effectively.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Education
Nursing
Bryman Institute
CASkills
- Strong organization
- Data verification
- Client relations
- Medical admissions processes
- Good bedside manner
- Records maintenance
- Medical terminology proficiency
Certification
BLS/ CPR
Languages
Spanish
Full Professional
Timeline
Admissions Coordinator
California Rehabilitation Institute
04.2025 - Current
Labor & Delivery / Same Day Surgery Scheduler
PIH Healthcare Hospital
08.2023 - 01.2025
Scheduler / Authorization Coordinator
Imaging Partners Radiology
01.2023 - 05.2023
Office Manager
Congregation B'nai Zedek
10.2022 - 01.2023
Workers’ Comp Claims Advocate
H-Wave
09.2021 - 11.2021
Office Manager
Dr. Khonsari Urologist
2004 - 2010
Call Center Representative
BreastLink
2010 - 2015
Nursing
Bryman Institute