Summary
Overview
Work History
Education
Skills
Timeline
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Sandra Mayorga

Fredericksburg,VA

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience

Work History

Game Master

Rush Hour Escape Rooms
Fredericksburg, VA
10.2024 - Current
  • Delivered timely and accurate direction to keep game moving and players interested and engaged.
  • Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
  • Collaborated extensively with professionals to take project goals, break each into job tasks and prioritize tasks for easier management.

Sales Associate

Uptrends
Fredericksburg, VA
04.2024 - 09.2024
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Tracked sales performance metrics to identify trends in market place.
  • Maintained records related to sales for store management.

Property Manager

Myrtle Beach Realty
Myrtle Beach, SC
01.2023 - 12.2023
  • Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
  • Updated tenant and unit information to keep current in housing database.
  • Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.

Supervisor

Shoe Department
Fredericksburg, Virginia
10.2022 - 01.2023
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Oversaw inventory management, ensuring adequate stock levels and reducing waste.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Coordinated with other department supervisors to ensure smooth workflow and project alignment.

Bilingual Customer Service Representative

Value City Funiture
Fredericksburg, VA
07.2022 - 10.2022
  • Provided feedback to management regarding potential areas of improvement within the department or organization as a whole.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Responded to customer inquiries in both English and Spanish languages, providing accurate information about products and services.

Self Checkout Cashier

BJ's Wholesale
Fredericksburg, Virginia
01.2020 - 07.2022
  • Performed opening and closing duties such as counting money in register drawers.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Adhered to company policies and procedures while providing efficient service to customers.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.

Education

Bachelor of Arts - Psychology

University of Mary Washington
Fredericksburg, VA

Skills

  • Sales expertise
  • Customer service-focused
  • Adaptable
  • Verbal/written communication
  • Goal tracking
  • Multi-tasking strength

Timeline

Game Master

Rush Hour Escape Rooms
10.2024 - Current

Sales Associate

Uptrends
04.2024 - 09.2024

Property Manager

Myrtle Beach Realty
01.2023 - 12.2023

Supervisor

Shoe Department
10.2022 - 01.2023

Bilingual Customer Service Representative

Value City Funiture
07.2022 - 10.2022

Self Checkout Cashier

BJ's Wholesale
01.2020 - 07.2022

Bachelor of Arts - Psychology

University of Mary Washington

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Sandra Mayorga