Hi, I’m
Sandra McElroy
Chalmette,LA
Summary
Dynamic Collections Representative with excellent communication and negotiation skills. Persistent, firm and consistent in abiding by all policies and procedures. Excels through nonconfrontational negotiation and reasoning.
Overview
27
years of professional experience
Work History
Tower Loan / American Thrift
Collection Co-Manager
04.2022 - 05.2023
Job overview
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained high volume of calls and met demands of busy and productive group.
- Used probing techniques to determine debtors' reasons for delinquency.
- Trained new team members on scripts, company services and collection strategies.
- Maximized performance by monitoring daily activities and mentoring team members.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
American Thrift & Finance Plan
Collections Manager
04.2007 - 03.2022
Job overview
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Supervised staff of collectors, monitoring phone calls and letters.
- Contacted customers to discuss late payments and options for remitting amounts due.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Worked with legal resources and recovery teams to manage default issues.
- Oversaw daily posting of payments to customer accounts.
Crescent Bank
Collections Specialist
09.2001 - 03.2007
Job overview
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
Sears Roebuck
Collections Specialist
01.1996 - 07.1999
Job overview
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Counseled debtors on payment options and arranged installment agreements.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
Education
Chalmette High SchoolChalmette, LA
05.1991
Skills
- Active Listening
- Social Perceptiveness
- Administration and Management
Practice Management Compliance
- Fair Debt Collections Practices
- Repayment Plan Structuring
- Communications Strategies
- Fluent in Spanish
Timeline
Collection Co-Manager
Tower Loan / American Thrift
04.2022 - 05.2023
Collections Manager
American Thrift & Finance Plan
04.2007 - 03.2022
Collections Specialist
Crescent Bank
09.2001 - 03.2007
Collections Specialist
Sears Roebuck
01.1996 - 07.1999
Chalmette High School
Similar Profiles
Michael DavisMichael Davis
Assistant Manager at Tower LoanAssistant Manager at Tower Loan
Pamela JohnsonPamela Johnson
Branch Manager at Tower LoanBranch Manager at Tower Loan
JOSÉ CARLOS MORFÍN SÁNCHEZ DE LAS MATASJOSÉ CARLOS MORFÍN SÁNCHEZ DE LAS MATAS
Legal Manager at American Tower México (American Tower)Legal Manager at American Tower México (American Tower)
Sean CrossSean Cross
Sheet Metal Fabricator at Hercules Sheet MetalSheet Metal Fabricator at Hercules Sheet Metal
Camryn DelauneCamryn Delaune
Dog Trainer at PetcoDog Trainer at Petco