Deborah Smith
Milwaukie,OR
Summary
Customer-focused professional with 6 years of experience in customer service management and dispatching, seeking a role as a Customer Service Representative. Skilled in empathetic communication, effective issue resolution, and conflict management. Proven ability to adapt in dynamic environments and align customer service with business objectives.
Overview
7
7
years of professional experience
Work History
Dispatcher / Customer Service Manager, Office Manager / Accounts Receivable Collection Manager
Quicker Courier
Lake Oswego, Oregon
08.2015 - 04.2022
- Advanced from contract driver to dispatcher, and subsequently took on roles as office manager and customer service manager, demonstrating adaptability and leadership.
- Managed customer service operations and office management duties, ensuring efficient workflow and customer satisfaction.
- Oversaw accounts receivable collections remotely during the pandemic, maintaining financial stability and operational continuity.
Education
High School Diploma - General Education
Gladstone High School
Gladstone, Oregon06-1973
Skills
Communication: Clear, Concise, and Empathetic Communication
Problem-Solving: Effective Issue Resolution and Conflict Management
Time Management: Prioritizing Tasks, Managing Multiple Projects, and Meeting Deadlines
Customer Focus: Understanding Customer Needs, Preferences, and Expectations
Adaptability: Flexibility in a Fast-Paced, Dynamic Environment
Emotional Intelligence: Self-Awareness, Empathy, and Social Skills
Technical: Familiarity With Customer Service Software and Technologies
Strategic Thinking: Aligning Customer Service With Business Objectives
Active Listening
Empathy and Compassion
Conflict Resolution
Feedback and Evaluation
Stress Management
Customer Retention
Continuous Learning
Timeline
Dispatcher / Customer Service Manager, Office Manager / Accounts Receivable Collection Manager
Quicker Courier
08.2015 - 04.2022
High School Diploma - General Education
Gladstone High School