Amber Shortridge
Pataskala,OH
Summary
Dedicated and organized employee with 5 years of HVAC office experience, 9+ years Auditing and Account Balancing experience; In addition, 5+ years of receptionist and data entry experience. Skilled at staying organized, task focused, communicating effectively, and completing tasks in a timely manner.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Office Manager/ Accounts Receivable
Federal Heating & Cooling
06.2020 - Current
- Maintained filing systems, ensuring organization and easy retrieval of documents.
- Conducted regular audits of office supplies and equipment, reducing waste and ensuring resource availability.
- Spearheaded community outreach initiatives, improving company's local reputation..
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Generated guides on software for training purposes
- Reduced invoice discrepancies by consistently monitoring accounts receivable and following up on outstanding balances.
- Expedited month-end closing procedures by accurately reconciling petty cash for the office.
- Monitored accounts receivable aging reports, identifying trends and proactively addressing potential collection issues.
- Assisted in reducing outstanding accounts receivable balances by diligently following up on overdue invoices.
- Answered multi-line phone system, and assisted in streamlining customer appointment booking
- Scheduled and created sales leads for sales team.
- Accurately processed payments for customer accounts
- Maintained commercial and residential service agreement renewals and payments
- Generated renewal letters and answered customers concerns on service agreement changes
- Generated purchase orders for technicians in the field
- Received shipments and notified appropriate personnel when parts for repairs/installs arrived.
- Assisted technicians in checking stock of items at the warehouse and pulling for them to pick-up when needed by specific service jobs.
- Assisted technicians with warranty repair pricing in the field.
- Processing rebate offers from distributors
- Tracked incomplete service tickets and notify appropriate personnel to ensure streamlined customer satisfaction
Night Auditor
Courtyard by Marriott
04.2013 - 06.2020
- Coordinated communication between departments to ensure seamless guest experiences during peak hours.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
- Handled all duties and tasks for night manager and concierge
- Collaborated with the front desk team to ensure seamless transitions between shifts and consistent communication regarding guest needs.
- Upheld hotel security by vigilantly monitoring CCTV footage
- Maintained cleanliness and orderliness in front desk area, creating welcoming atmosphere for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
Night Auditor
VSA Resorts
08.2010 - 01.2013
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Developed and maintained positive relationships with guests for satisfaction.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained cleanliness and orderliness in front desk area, creating welcoming atmosphere for guests.
- Contributed to team meetings with insights on night operations, fostering continuous improvement.
- Handled emergency situations calmly and effectively, ensuring guest safety and minimizing disruptions.
- Processed reservations and cancellations efficiently, optimizing room occupancy rates.
- Updated guest accounts and processed payments accurately, safeguarding financial integrity.
- Managed front desk operations during night, maintaining security and guest safety.
- Provided guests with information about local attractions and services, enhancing their stay experience.
- Coordinated with daytime staff to communicate important guest information, ensuring smooth transitions and continuity of service.
- Conducted nightly audits to ensure financial accuracy, promoting transparency and trust.
- Trained new night auditors in audit procedures and customer service practices, enhancing team capability.
- Resolved guest issues with professional and empathetic communication, improving overall stay experiences.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Generated and printed daily financial reports.
Receptionist
London Bridge Trading
05.2007 - 06.2010
- Answer a multi line phone system
- Greet patrons.
- Quote products to government contractors.
- Assist human resources with various tasks for employee's.
- Assist the payroll department with keeping track of employee hours and pay rates.
- Maintain filing.
- Process tax payments
- Process expense reports.
- Manage meeting scheduling.
Education
High School Diploma -
Northridge High School
Johnstown, OH06-2005
Watkins Memorial High School
Pataskala, OH06-2003
Skills
- Customer service
- Office management
- Organizational skills
- Data entry
- Customer relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Document management
- Account reconciliation
- Credit and collections
- Scheduling coordination
- Inventory control
- Workflow optimization
- Teamwork and collaboration
- Multitasking and organization
Certification
EPA Universal Certified
Timeline
Office Manager/ Accounts Receivable
Federal Heating & Cooling
06.2020 - Current
Night Auditor
Courtyard by Marriott
04.2013 - 06.2020
Night Auditor
VSA Resorts
08.2010 - 01.2013
Receptionist
London Bridge Trading
05.2007 - 06.2010
High School Diploma -
Northridge High School
Watkins Memorial High School
Qualifications
Strong Customer Service Skills, ability to adapt to the changing needs of industry requirements, able to assist clients with alternative ways to overcome problems while keeping the best interest of the company in mind, detail oriented.