Sandra M. Garcia
Lake Worth,FL
Summary
Accomplished Branch Manager with over 30 years of experience in the financial services industry. Dedicated to driving exceptional performance and fostering a culture of excellence within my branch. Leading the largest and most successful branch in the network, I manage a diverse team of 10 employees and consistently achieve the highest results in member satisfaction, loan origination, and overall profitability. Proficient in both English and Spanish.
Overview
25
25
years of professional experience
Work History
Branch Manager
iTHINK Financial Credit Union
01.2018 - Current
- - Oversee the largest branch of the company, ensuring operational efficiency and exceptional customer service.
- - Lead a team to enhance customer engagement and satisfaction while driving branch performance through strategic initiatives.
Senior CSR
HSBC Bank USA
01.2017 - 01.2018
- - Identified and implemented service behaviors that improved the overall customer experience.
- - Deepened client relationships by effectively referring bank products and services (POS key: Credit Offers).
Teller Coordinator
Suntrust Bank
01.2002 - 01.2013
- - Delivered outstanding customer service by executing financial transactions in accordance with bank policies and procedures.
- - Ensured compliance with operational controls, including legal, corporate, and regulatory procedures.
- - Fostered a customer-first culture and maintained an acceptable difference and findings record.
- - Educated customers on utilizing available access channels (i.e., ATM, Online and Telephone Banking).
Head Teller
Washington Mutual
01.2000 - 01.2002
- - Fostered teamwork in the branch to ensure a positive overall customer experience.
- - Supported sales/service activities by participating in seminars, micro-marketing events, promotional campaigns, and product initiatives.
- - Resolved account service issues and responded to customer inquiries promptly and effectively.
Education
Journalist
Fundación Universitaria Los Libertadores
01.1988
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Leadership Boca
01.2025
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Poder Fellowship
01.2025
Law
Universidad Militar Nueva Granada
01.1998
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
LANGUAGES
English (Proficient)
Spanish (Proficient)
Timeline
Branch Manager
iTHINK Financial Credit Union
01.2018 - Current
Senior CSR
HSBC Bank USA
01.2017 - 01.2018
Teller Coordinator
Suntrust Bank
01.2002 - 01.2013
Head Teller
Washington Mutual
01.2000 - 01.2002
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Leadership Boca
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Poder Fellowship
Law
Universidad Militar Nueva Granada
Journalist
Fundación Universitaria Los Libertadores
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