Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
Generic
Sandra Milena Patino

Sandra Milena Patino

Hatboro,PA

Summary

Housekeeping and cleaning manager with over 9 years of experience in the hotel sector, always focused on providing the best service. Customer service is my priority, as well as organization and attention to detail.

Professional in hospitality management with comprehensive experience in overseeing housekeeping operations. Strong focus on team collaboration and adaptability to changing needs. Skilled in staff training, quality control, and maintaining high standards of cleanliness and efficiency. Known for reliability and achieving results through effective leadership and strategic planning.

Experienced with managing housekeeping operations and ensuring top-quality standards. Utilizes strategic planning to optimize workflow and team performance. Track record of maintaining high levels of guest satisfaction and operational efficiency.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Housekeeping Area Manager

Hampton Inn & Suites North Wales PA
North Wales, PA
01.2021 - Current
  • Coordinated room assignments and reservations, optimizing occupancy rates and guest satisfaction.
  • Resolved guest inquiries and complaints efficiently, enhancing overall service quality.
  • Trained new staff on front desk procedures and customer service protocols, fostering team effectiveness.
  • Implemented streamlined processes for managing bookings, reducing wait times for guests.
  • Collaborated with housekeeping and maintenance teams to ensure optimal room conditions for guests.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collected room deposits, fees, and payments.
  • Handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.

Housekeeper Supervisor

Hampton Inn & Suites Willow Grove PA
Willow Grove, PA
01.2020 - 01.2021

Housekeeper Supervisor

Holyday inn Express Exton PA
Exton, PA
01.2019 - 01.2020

Housekeeper Supervisor

Days Inn Harrisburg PA
Harrisburg, PA
01.2017 - 01.2019
  • As a supervisor, my job consisted of organizing the housekeeping team and ensuring that the hotel rooms and common areas were in optimal condition for our guests.

Housekeeper

Holiday Inn Express Mount Lauren NJ
Mount Lauren, NJ
01.2017 - 01.2017
  • My first job in the housekeeping and hotel industry.

Education

High School -

Pedro J. Marin
Risaralda, Colombia
01-1996

Skills

  • Leadership
  • Teamwork
  • Organization
  • Waste management
  • Time management
  • Excellent customer service
  • Punctuality
  • Inventory management
  • Employee motivation
  • Cleaning techniques
  • Department coordination

Certification

  • [Housekeeping Manager], [Pinnacle Hospitality llc]

LANGUAGES

Spanish
English

Timeline

Housekeeping Area Manager

Hampton Inn & Suites North Wales PA
01.2021 - Current

Housekeeper Supervisor

Hampton Inn & Suites Willow Grove PA
01.2020 - 01.2021

Housekeeper Supervisor

Holyday inn Express Exton PA
01.2019 - 01.2020

Housekeeper Supervisor

Days Inn Harrisburg PA
01.2017 - 01.2019

Housekeeper

Holiday Inn Express Mount Lauren NJ
01.2017 - 01.2017

High School -

Pedro J. Marin