Sandra Montanez
Patient Account Representative
Jacksonville,FL
Summary
Dynamic Patient Service Representative with a proven track record at Vail Health in optimizing patient appointment coordination and ensuring HIPAA compliance. Bilingual in English and Spanish, adept at leveraging strong customer service skills to improve patient experiences while efficiently managing billing and insurance verification processes. Committed to maintaining confidentiality and accuracy in all interactions.
Overview
4
4
years of professional experience
Work History
Patient Service Representative
Vail Health
Gypsum, CO
08.2011 - 03.2013
- Collected deposits or payments and arranged for billing.
- Answered incoming calls in a professional manner.
- Applied HIPAA privacy and security regulations while handling patient information.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Ran credit card batches and balanced deposits on daily basis.
- Utilized technology and specialized software to maximize productivity.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
Patient Access Representative
Colorado Mountain Medical
Vail, CO
10.2008 - 02.2010
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
- Communicated financial obligations to patients and collected fees at time of service.
- Created new patient accounts in EMR system as needed.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Answered phones promptly in a professional manner.
- Processed patient responsibility estimate determined by insurance at pre-registration.
Education
Bachelor of Arts - Communications
Universidad Del Sagrado Corazon
San Juan, Puerto RicoSkills
- Recording histories
- Document filing
- Insurance verifying
- Patient interviewing skills
- HIPAA compliance
- Data entry proficiency
- Patient Appointment Coordination
- Medical terminology
- Appointment scheduling
- Electronic health records
- Payment collection
- FLUENT IN English and Spanish
- Patient greeting
- Clinical data entry
- Customer Service Excellent
- Scheduling appointments
- Appointment confirmation
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Patient Service Representative
Vail Health
08.2011 - 03.2013
Patient Access Representative
Colorado Mountain Medical
10.2008 - 02.2010
Bachelor of Arts - Communications
Universidad Del Sagrado Corazon
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