Sandra Morales
MIAMI,Florida
Summary
Dedicated professional with expertise in complaint resolution and team supervision. Known for motivating teams and implementing safety measures to ensure a secure shopping environment. Ready to leverage skills to improve customer experience and operational efficiency.
Overview
19
19
years of professional experience
Work History
Team Leader
Walmart
Miami, Florida
04.2007 - Current
- Coordinated staff schedules to optimize coverage during peak hours.
- Trained new employees on store procedures and customer service standards.
- Developed strategies to improve customer satisfaction through team engagement.
- Implemented safety protocols to ensure a secure shopping environment for customers.
- Cultivated positive work environment that fostered collaboration among team members.
- Delegated daily tasks to team members, enhancing overall group productivity.
- Established clear expectations for employees, providing guidance when needed.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Reviewed customer service surveys and implemented strategies that increased customer satisfaction ratings.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Manolito Aguiar
Habana,Cuba07.1989
Skills
- Employee training
- Motivational leadership
- Effective communication
- Teamwork and collaboration
- Leadership
- Client communication
- Safety
- Client support
- Team supervision
- Team motivation
- Complaint resolution
- Task delegation
- Verbal and written communication
- Performance evaluations
Languages
English
Professional
Spanish
Professional
Timeline
Team Leader
Walmart
04.2007 - Current
High School Diploma -
Manolito Aguiar