Sandra Dominguez
La Puente,CA
Summary
Detail-oriented Benefits Administrator with a strong focus on compliance oversight in union-based benefits programs, while providing exceptional customer service to diverse employee populations to drive efficiency in benefits administration.
Overview
26
26
years of professional experience
Work History
Retirement Benefits Specialist
Zenith American Solutions
Arcadia, California
11.2024 - Current
- Intake retirement benefit applications, and answer inquiries in accordance with company policies, regulatory requirements, and plan guidelines.
- Process retirement applications by verifying the accuracy of information provided using research or investigating past service-related credits and insurance deductions.
- Respond to verbal and written inquiries from participants, beneficiaries, and union representatives regarding retirement benefits.
- Determine benefit eligibility and request necessary documentation from unions, employers, and the Social Security Administration to expedite processing.
- Initiate and prepare correspondence to participants, beneficiaries, and employers regarding general account information, retirement benefit history, and monthly retirement benefits.
- Perform data entry and corrections to update members' information.
- Update retirement data in the appropriate information systems.
- Assist with special projects, as requested by management, and perform other duties as assigned.
Benefits Administrator
Los Angeles Police Protective League
Los Angeles, California
04.2000 - 12.2023
- Administered employee benefits programs for union members and their families.
- Assisted in resolving employee inquiries regarding benefit options and eligibility.
- Processed enrollment and changes for health, retirement, and insurance plans.
- Led training sessions on benefits programs for new hires and existing staff.
- Reviewed policy documents to ensure compliance with labor agreements and regulations.
- Managed open enrollment processes by providing guidance on available benefits and answering questions from employees regarding their options.
- Assisted in developing communication materials for benefit-related topics such as open enrollment, wellness initiatives, or changes in plan designs.
- Participated in meetings between senior management team members and external vendors regarding proposed changes or enhancements to existing benefit programs.
- Delegated work to staff, setting priorities and goals.
Education
Certificate - Paralegal Studies
Los Angeles Valley College
Valley Village, CA09-2014
Administrators Master's Program - Benefit Administration
IFEBP
Brookfield, WI11-2008
Skills
- Bilingual (Spanish)
- Benefits administration
- Compliance oversight
- Customer relationship management
- Effective communication
- FMLA comprehension
- ADP workforce now
- Open enrollment
- Retirement plans
- Payroll coordination
- Personnel records management
Timeline
Retirement Benefits Specialist
Zenith American Solutions
11.2024 - Current
Benefits Administrator
Los Angeles Police Protective League
04.2000 - 12.2023
Certificate - Paralegal Studies
Los Angeles Valley College
Administrators Master's Program - Benefit Administration
IFEBP