Sandra Nelson
Drums
Summary
Hardworking, highly motivated and eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
32
32
years of professional experience
Work History
Self-employed
Self-employed
07.2019 - Current
SUPERVISOR, DOCUMENT CAPTURE
Sallie Mae, Inc./Navient
01.2006 - 06.2019
- Managed daily volume
- Contact for external vendors
- Managed a staff of 25+
- Scheduled monthly feedback sessions
- Business travel to implement new tasks/systems
- Conversion of work to Pennsylvania
- Documentum implementation
- Main point of contact for the Servicing section of Document Capture
- Department of ED implementation
- PUT (selling loans to ED)
- Special projects as assigned.
TECHNICAL ANALYST, DOCUMENT CAPTURE
Sallie Mae, Inc./Navient
10.2004 - 01.2006
- Managed high volume
- Entered in errors for staff
- Helped to handle Re-indexing function
- Answered questions from staff
- Helped out with production when volume dictated
- Special projects assigned from supervisors.
REPRESENTATIVE, DOCUMENT CAPTURE
Sallie Mae, Inc./Navient
09.1998 - 10.2004
- Prepared various documents to be scanned and ensured images were legible
- Indexed documents for record storage
- Cross-trained in the Mail center and Monetary.
ANSWERING SERVICE REPRESENTATIVE
Any Message Answering Service
01.1994 - 08.1998
- Handled numerous calls for a wide variety of customers
- Helped to assist new customers with the service
- Relayed emergency calls to doctors, plumbers etc in a very timely fashion.
Education
Associates Degree - General Studies -
Penn State University
Dallas, Pa.06.1994
Skills
- Time Management
- Flexible
- Adaptable
- Organized
- Attention to Detail
Timeline
Self-employed
Self-employed
07.2019 - Current
SUPERVISOR, DOCUMENT CAPTURE
Sallie Mae, Inc./Navient
01.2006 - 06.2019
TECHNICAL ANALYST, DOCUMENT CAPTURE
Sallie Mae, Inc./Navient
10.2004 - 01.2006
REPRESENTATIVE, DOCUMENT CAPTURE
Sallie Mae, Inc./Navient
09.1998 - 10.2004
ANSWERING SERVICE REPRESENTATIVE
Any Message Answering Service
01.1994 - 08.1998
Associates Degree - General Studies -
Penn State University