Sandra Neterval
Wauwatosa,WI
Summary
Passionate, highly-motivated professional with leadership and management experience. Valued team player. Meticulous attention to detail, multi-tasking and organizational skills. Independent thinker able to make thoughtful decisions in a fast-paced, ever-changing environment. Recognized for superior customer relations and proven ability to collaborate with clients to reach win/win solutions.
Overview
30
30
years of professional experience
Work History
Receptionist/Sample coordinator
Brenntag Great Lakes
02.2022 - Current
- Receptionist duties include the first point of contact for Guests in person and on the phone
- Facilitating and ordering lunches for meetings and employee gatherings
- Mailing invoices daily
- Maintaining the postage machine, ordering and organizing supplies for the Wauwatosa location
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Sample Coordinator duties include working with SalesForce and The BUS to request sample products for our sales department within the Great Lakes Area
- Working closely with the Vendors and the Brenntag lab to make sure the correct product is ordered and shipped to our customer in a timely manner
- Keeping Sales Reps informed about the process of sample’s requested by updating SalesForce whenever information is gathered on the sample request.
Sales/Customer Service
Generac
12.2020 - 02.2022
- First point of contact for consumers interested in scheduling an appointment to receive a quote from an authorized Generac dealer
- Communicates with consumers through inbound and outbound calls, online chat and email
- Provides consumer with appropriate product information for all residential products
- Accurately documents all consumer interactions, using CRM for ongoing follow up and sales insight.
Member Services Representative
Wisconsin Athletic Club
09.2015 - 10.2020
- Responsible for gaining knowledge and participating in all club services, programs and products while adhering to and implementing the WAC mission, policies and procedures
- Able to achieve membership sales goals in a team environment with a friendly, energetic personality
- Strong communication, time management, organizational and follow-up skills
- Rotating schedule in acting role as Manager On Duty
- Able to help where needed with in the club from checking people in/out to cleaning and making facility safe for members and employees
- Resolving problems with members over the phone or in club by using tools provided by the Wisconsin Athletic Club.
Medical Billing Associate
OS Inc
01.2009 - 08.2015
- Post and Manage account payments along with submitting claims and following up with insurance companies to ensure client satisfaction
- Establish, modify, revise and maintain the quality and currency of medical billing guidelines to adhere to government mandated requirements
- Skilled in working with multiple insurance companies such as Medicare, Medicaid, Humana, United Healthcare, Anthem, Dean Healthcare, AARP and various other insurances to ensure proper and timely payments of claims
- Attend standardized training to keep current within an ever-changing industry
Multiple positions
Midwest Airlines
04.1994 - 09.2008
- Held various positions within the organization, utilizing my Customer Service and attention to detail skills to make customers flying experience enjoyable and stress free, while maintaining the prestigous Midwest Airlines brand
- Flight Attendant, Pass Bureau Specialist, Ticketing Agent, Ticket Counter/Ramp Agent, Reservation Specialist.
Education
Associate Degree -
Bryant & Sratton College
Milwaukee, WISkills
- Data Entry
- Mail handling
- Telephone skills
- Supply Management
- Documentation And Reporting
- Self Motivation
- Multitasking Abilities
- Adaptability and Flexibility
- CRM Software
- Customer/Client relations
Timeline
Receptionist/Sample coordinator
Brenntag Great Lakes
02.2022 - Current
Sales/Customer Service
Generac
12.2020 - 02.2022
Member Services Representative
Wisconsin Athletic Club
09.2015 - 10.2020
Medical Billing Associate
OS Inc
01.2009 - 08.2015
Multiple positions
Midwest Airlines
04.1994 - 09.2008
Associate Degree -
Bryant & Sratton College