Sandra Nicolas
Summary
Organized and efficient Operations Manager supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Operations Focal Point, Flight Management G-5
IOM International Organization for Migration
08.2024 - Current
- Manage flight operations, including team leadership for assisting arriving flights, organizing ground transportation, validating air tickets, and handling administrative tasks. Supervise Operations Clerks and Assistants to ensure efficient and compliant flight management.
- Lead flight assistance teams, provide procedural briefings to passengers, and ensure smooth transit through immigration. Verify documentation, manage voucher distribution, and resolve issues in collaboration with Customs and Border Protection (CBP).
- Facilitate the efficient escorting of arrivals to connecting flights, ground transportation, or hotels. Address issues, manage medical emergencies with proper documentation, and coordinate with airlines and medical staff as required.
- Train Operations Assistants in flight management processes, including ticket validation and data quality checks. Assist in preparing and processing flight packages, booking sheets, and perform quality assurance on data.
- Adhere to US Refugee Admissions Program (USRAP) guidelines and Standard Operating Procedures (SOPs). Ensure confidentiality of USRAP documentation, provide feedback to senior management, and report any non-compliance with SOPs or conduct codes.
Operations Assistant, Flight Management G-4
IOM- International Organization of Migration
08.2023 - 07.2024
- Executed off-flight management tasks at JFK International Airport, assisting refugees with a smooth transition to the U.S.
- Supervised a team in welcoming flights, delivering procedural briefings, guiding passengers through immigration, and ensuring compliance with CBP regulations.
- Collaborated with Operations Focal Point and supervisors to address operational issues, showcasing strong problem-solving skills.
- Facilitated transitions for passengers, coordinating with flight management colleagues and maintaining effective communication.
- Assisted with medical cases, ensuring accurate documentation and procedural compliance.
Personal Trainer
Crunch Fitness-Richmond Hill
01.2023 - 08.2023
- Created personalized fitness programs, incorporating exercise, nutrition, and lifestyle guidance.
- Educated clients on fitness tools and set clear expectations to foster accountability and achieve optimal results.
- Demonstrated exercise techniques and provided exceptional sales and service support, including equipment instruction and fitness seminars.
Operations Manager
Advanced Care Staffing
04.2022 - 09.2022
- Managed client account revenues and addressed issues related to needs, complaints, and staff payroll.
- Operated as the liaison between staffing personnel and facilities, ensuring contractual obligations were met.
- Monitored employee credentials in coordination with HR and managed client sourcing to meet quality standards.
Associate I / Head problem Solver
Amazon Fulfillment Center
04.2020 - 04.2022
- Diagnosed and resolved risk assessments related to inventory, including labeling and managing damaged products.
- Led and supervised up to 10 associates, ensuring productivity and addressing performance issues.
- Utilized Excel for efficient problem-solving and management of inventory-related tasks.
Education
Bachelor of Science - Business and Technology of Fashion
New York City College of Technology
Brooklyn, NY06.2024
Associate of Science - Business and Technology of Fashion
New York City College of Technology
Brooklyn, NY06.2022
Skills
Microsoft Office Suite,
Social Media Management,
Product Photography
Leadership
Problem-Solving
Effective Communication
Fashion Merchandising
Visual Merchandising
Digital Marketing
Certification
- Sexual Harassment, Gender-Based Harassment, and Sexual Violence Student Curriculum, 2024, The New York City College of Technology, CUNY Online
- ISSA Certified Personal Trainer, 2023, International Sports Sciences Association, ISSA Online
- National Health and Safety Association Standard CPR/AED, 423876-3211502D81, 2023
- 35 Contact Hours-PMI Authorized PMP Exam Prep, 2023
Professional Development
- TD Bank- Advice on Technical Resume Writing & Interviewing Seminar, 03/2024, CUNY Online
- "What Can I Do with This Major?" Panel - Career Paths in the Beauty Industry Seminar, 03/2024, CUNY Online
Experimental Learning
- "Food and Fashion" Museum at Fashion Institute of Technology (FIT), 2024
- "Statement Sleeves" Museum at Fashion Institute of Technology (FIT), 2024
Social Media
- TikTok
Civic Engagement
- Makeup Artist/Model, CUNY-City Tech: Fashion Show 2023, Uses cosmetic products and techniques to enhance or alter a person's appearance. Pose for artists, photographers, or customers to help advertise a variety of products.
- Retail Lead, Collective Focus, Brooklyn, NY, Collect clothing donations and visualize merchandise for the storefront.
Database
- WWD Up Next Designer
- NYFW.com
- Fashion Snoops
- IMDB
- The Fashion and Race Database
- JSTOR
- RMI
Languages
Haitian Creole
Native or Bilingual
French
Limited Working
Timeline
Operations Focal Point, Flight Management G-5
IOM International Organization for Migration
08.2024 - Current
Operations Assistant, Flight Management G-4
IOM- International Organization of Migration
08.2023 - 07.2024
Personal Trainer
Crunch Fitness-Richmond Hill
01.2023 - 08.2023
Operations Manager
Advanced Care Staffing
04.2022 - 09.2022
Associate I / Head problem Solver
Amazon Fulfillment Center
04.2020 - 04.2022
Bachelor of Science - Business and Technology of Fashion
New York City College of Technology
Associate of Science - Business and Technology of Fashion
New York City College of Technology
- Sexual Harassment, Gender-Based Harassment, and Sexual Violence Student Curriculum, 2024, The New York City College of Technology, CUNY Online
- ISSA Certified Personal Trainer, 2023, International Sports Sciences Association, ISSA Online
- National Health and Safety Association Standard CPR/AED, 423876-3211502D81, 2023
- 35 Contact Hours-PMI Authorized PMP Exam Prep, 2023
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