Sintia Jesenia Ortega-Meza
Summary
Pursuing a full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Excited to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
14
14
years of professional experience
Work History
Operations Focal Point Flight Management
International Organization for Migration
03.2024 - 03.2025
- Supported implementation of the United States Refugee Admissions Program (USRAP), a U.S. government mechanism for facilitating the arrival of refugees referred by the United Nations High Commissioner for Refugees (UNHCR), a U.S. Embassy, or a non-governmental organization into the USA for resettlement.
- Led teams to meet and assisted refugees, Special Immigrant Visa (SIV) holders, and other passengers; monitored teams and ensured that assignments were completed on time.
- Communicate with various airport entities, including United Airlines, American Airlines, Customs and Border Protection (CBP), the Transportation Security Administration (TSA), and other vendors, as needed, to facilitate program implementation.
- Provided real-time problem-solving during high-volume travel operations and supported interpretation needs.
- Worked either independently or with a team with direct or indirect managerial supervision.
Operation Assistant
International Organization for Migration
11.2023 - 02.2024
- Undertook light management activities in an assigned area or areas, such as meeting and assisting flights as part of a team, assisting with transit and ground transportation, assisting with quality checks of domestic travel, and assisting with administrative duties.
- Revised that all refugees, Special Immigration Visa holders, and other passengers arrived with their respective documents, and had the proper stamps of the preceding countries. After being processed with Customs and Border Patrol (CBP), the travel document received an adequate stamp.
- Ensure that tickets were printed, received, and protected correctly, as the information is confidential. Conduct quality assurance checks to verify that domestic bookings and ground transportation were as scheduled.
- Supported preparation of documentation packets and liaised across teams to confirm bookings, transportation times, and compliance.
- Demonstrate a solid understanding of the United States Refugee Admissions Program (USRAP), Port of Entry SOPs, and RMI, as well as the ability to remain professional, impartial, and unbiased during all interactions with refugees, SIV-holders, and colleagues per the IOM Code of Conduct and instruction on the prevention of sexual exploitation and abuse (PSEA).
- Maintain and ensure the confidentiality and integrity of all USRAP-related paperwork in line with standards of conduct and data protection rules. Alert POE management of any non-compliance with SOPs or codes of conduct by POE staff members and partners.
Immigration & Labor Liaison
Consulado General de El Salvador
04.2022 - 06.2023
- Led community outreach and event coordination across multiple states, increasing public participation by 40%.
- Supported applicants and employers through application logistics, tracking documentation, and labor conditions.
- Managed communications and scheduling with program participants, partner organizations, and consular staff.
- Developed informational materials and provided program overviews at conferences and public events.
Manager
Pupuseria y Restaurante El Salvadoreño
02.2018 - 05.2023
- Supervised and trained front-of-house staff, delegating roles and managing daily operations.
- Handled financial tracking, including daily sales, inventory expenses, and light accounting.
- Managed end-of-day reporting and reconciled cash and card sales.
Assistant to the Vice Consul
Consulado General de El Salvador
10.2021 - 03.2022
- Provided administrative support for legal and immigration documentation and maintained accurate constituent records.
- Assisted in logistical planning of out-of-state events, including scheduling and travel coordination.
- Processed sensitive documents (passports, birth certificates) with attention to accuracy and confidentiality.
- Managed community outreach and provided bilingual support to Salvadoran nationals across the Midwest.
Waitress
Pupuseria y Restaurante El Cuscatleco
01.2011 - 01.2016
- Customer service for incoming customers when it came to dining in or ordering to-go.
- Explained the menu to those who had questions about the cuisine, whether it be the ingredients, the making of the food, or if it contained common ingredients that some might be allergic to.
- Service was provided in both English and Spanish, tailoring the language usage to those who would walk in.
- Developed strategies for service improvements and conflict resolution in a fast-paced environment.
- Possesses the Food and Safety certificate, which demonstrates adequate knowledge of food handling by the state of Illinois.
Education
Bachelor of Arts - International Relations
Northeastern Illinois University (NEIU)
Chicago, IL12.2021
Bachelor of Arts - Spanish
Northeastern Illinois University
Chicago, IL12-2021
Associate of Arts -
Oakton Community College
Des Plaines, IL05-2018
Diploma in Labor Migration 3rd Edi. -
Instituto Diplomático "Doctor José Gustavo Guerrero" (IDG)
10.2022
Skills
- Microsoft Office (Word, Excel, PowerPoint)
- Computer & Technical Skills
- Customer Service Skills
- Communication
- Time Management
- Problem Solving
- Adaptability
- Collaboration
- Critical Thinking
- Teamwork
LANGUAGES
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Operations Focal Point Flight Management
International Organization for Migration
03.2024 - 03.2025
Operation Assistant
International Organization for Migration
11.2023 - 02.2024
Immigration & Labor Liaison
Consulado General de El Salvador
04.2022 - 06.2023
Assistant to the Vice Consul
Consulado General de El Salvador
10.2021 - 03.2022
Manager
Pupuseria y Restaurante El Salvadoreño
02.2018 - 05.2023
Waitress
Pupuseria y Restaurante El Cuscatleco
01.2011 - 01.2016
Bachelor of Arts - International Relations
Northeastern Illinois University (NEIU)
Bachelor of Arts - Spanish
Northeastern Illinois University
Associate of Arts -
Oakton Community College
Diploma in Labor Migration 3rd Edi. -
Instituto Diplomático "Doctor José Gustavo Guerrero" (IDG)
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