Sandra Novick
Phoenix,AZ
Summary
Dynamic Administrative Assistant with a proven track record at Mayo Clinic Hospital, excelling in scheduling and office administration. Expert in implementing efficient filing systems and enhancing customer engagement. Recognized for meticulous attention to detail and strong verbal communication skills, driving improved workflow and patient satisfaction in a fast-paced environment.
Overview
23
23
years of professional experience
Work History
Administrative Assistant - Nursing Department
Mayo Clinic Hospital
02.1997 - 12.2019
- Managed scheduling for multiple departments, ensuring efficient use of time and resources.
- Coordinated communication between medical staff and patients, enhancing overall service delivery.
- Developed and maintained filing systems to support quick retrieval of critical patient information.
- Streamlined office processes, improving workflow and reducing administrative bottlenecks.
- Implemented electronic document management system, increasing efficiency in document handling and storage.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Education
Bachelor of Science - Sociology
University of Memphis
Memphis, TN05-1968
Skills
- Customer engagement
- Data entry
- Computer skills
- Office administration
- File organization
- Customer and client relations
- Computer proficiency
- Customer relations
- Clerical support
- Documentation and recordkeeping
- Scheduling and calendar management
- Dedicated team player
- Verbal communication
- Deadline oriented
- Professional and mature
- Meticulous attention to detail
- Prioritization
- Event coordination
Timeline
Administrative Assistant - Nursing Department
Mayo Clinic Hospital
02.1997 - 12.2019
Bachelor of Science - Sociology
University of Memphis
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