Sandra Olivas
El Paso,USA
Summary
Dynamic bilingual Behavioral Care Clinical Care Manager with extensive experience in the behavioral health field. Expert in crisis intervention and case management, successfully advocating for clients' mental health needs. Proven ability to implement effective treatment plans and enhance community resource navigation, ensuring optimal care and support for diverse populations. Priority-driven Clinical Care Manager proudly offering many years' experience interviewing patients to obtain health information and maintaining accurate records and detailed reports. Energetic professional willing to take the time to explain treatments, medications, procedures, and care instructions to patients. Promoting effective team building and communication skills. Bilingual individual with a background in child welfare. Confident Clinical Care Manager with expertise in using electronic health records. Experienced Clinical Care Manager with thorough understanding of healthcare systems and patient care. Strengths lie in strategic planning, clinical operations management, and staff leadership. Demonstrated ability to drive process improvement leading to enhanced patient outcomes and increased efficiency. Proven track record in fostering collaborative relationships for improved coordination of care.
Overview
33
33
years of professional experience
Work History
Bilingual (Spanish) Behavioral Care Clinical Care Manager
ELEVANCE/Anthem Healthcare
12.2023 - Current
- Behavioral healthcare assessments/treatment recommendations
- Employee Assistance Services (EAP)-Support EAP service department
- Respond to initial customer contacts and request for services
- Receive client requests/behavioral health assessments/make proper recommendations
- Telephone triage/crisis intervention/short term problem resolutions
- Refer to appropriate service providers
- Manage critical incident stress debriefing requests
- Assess members and assist in accessing behavioral health services according to their plan
Weekend Licensed Lead Clinician
PEAK BEHAVIORAL HEALTH
Santa Teresa, New Mexico
10.2019 - 06.2025
- Provide crisis intervention to patients and families.
- Conduct psychosocial assessments and develop initial discharge plan.
- Provide individual counseling sessions to patients.
- Develop and implement treatment plans.
- Conduct individual, family and group sessions.
- Participate in multi-disciplinary treatment planning conferences.
- Ensure assigned patients have a structured clinically appropriate post-hospitalization plan.
- Santa Teresa, New Mexico
Bilingual Behavioral Health Clinical Care Manager
CENTENE
05.2023 - 12.2023
- Monitor outpatient services related to mental health and substance abuse treatment to ensure medical necessity and effectiveness.
- Provide telephone triage and crisis intervention.
- Provide information to members and providers regarding mental health and substance abuse benefits.
- Coordinate care and treatment with community agencies.
- Advocate for members to ensure treatment needs are met.
Military Family Life Counselor
LEIDOS
Reston, United States
09.2022 - 08.2023
- Face to face counseling to military families.
- Recommend appropriate referrals and handoffs to military and community resources according to the needs of military service members and their families.
- Participate in community events.
- FREEDOM, RESTON, DR, VA, Texas
Bilingual Licensed Care Navigator/Therapist
VIDA HEALTH
, Remote
12.2020 - 09.2022
- Provide mental health/substance abuse assessment, treatment plans and therapeutic interventions.
- Provide short-term mental health consultation services to members.
- Crisis Triage.
- Assist members in finding best fit for programs and healthcare providers through Vida Health or community resources.
- Remote
Child Protective Services Social Worker
STATE OF NEW MEXICO CHILDREN, CHILD PROTECTIVE SERVICES
Las Cruces, United States
01.1993 - 01.2019
- RETIRED
- From Children, Youth and Families Department, State of New Mexico with 27 yrs of service in multiple different clinical capacities:
- Develop and implement interventions, including psychotherapy, with child protective services client families to reduce the risk of child maltreatment.
- Supervision of Child Protective Services Workers.
- Testify in court and make recommendations for treatment.
- Las Cruces, New Mexico
Education
Master of Social Work -
New Mexico Highlands University
Rio Rancho, New Mexico01.2004
Bachelor of Social Work -
New Mexico State University
Las Cruces, New Mexico01.1992
Skills
- Case management and care coordination
- Crisis intervention and support
- Supervision and leadership
- Behavioral health assessment
- Treatment planning and implementation
- Telehealth consultation services
- Community resource navigation
- Employee assistance program (EAP) support
- Client advocacy and engagement
- Clinical quality improvement initiatives
- Mental health support strategies
Personal Information
Title: LCSW
Additional Information
- PROFESSIONAL RECOGNITION, 04/12/14, “EVERY CHILD MATTERS” AWARD FOR OUTSTANDING SERVICE AND DEDICATION TO CHILDREN AND FAMILIES, Las Cruces, New Mexico
- 2002-2004 NM HIGHLANDS UNIVERSITY -NASW OF NM, STUDENT BOARD MEMBER Award for Outstanding Academic Achievement, Fall 2003
- Award for Outstanding Mentor, 1992, New Mexico State University
Timeline
Bilingual (Spanish) Behavioral Care Clinical Care Manager
ELEVANCE/Anthem Healthcare
12.2023 - Current
Bilingual Behavioral Health Clinical Care Manager
CENTENE
05.2023 - 12.2023
Military Family Life Counselor
LEIDOS
09.2022 - 08.2023
Bilingual Licensed Care Navigator/Therapist
VIDA HEALTH
12.2020 - 09.2022
Weekend Licensed Lead Clinician
PEAK BEHAVIORAL HEALTH
10.2019 - 06.2025
Child Protective Services Social Worker
STATE OF NEW MEXICO CHILDREN, CHILD PROTECTIVE SERVICES
01.1993 - 01.2019
Master of Social Work -
New Mexico Highlands University
Bachelor of Social Work -
New Mexico State University