Sandra Osei
Scarborough,Toronto
Summary
Results-driven candidate with successful track record of providing administrative support in diverse professional environments. Adept at handling multiple projects and prioritizing tasks.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Registrar
Ministry Of Local Government & Rural Development
2020.07 - 2023.08
- Facilitated registration of new births and authentication of existing certificates for smooth administration processes.
- Organized, reviewed, and filed monthly returns for secure recordkeeping.
- Updated computer system with latest information to keep records current and accurate.
- Coordinated orientations, registration sessions and social events for public dissemination
Customer Service Manager
Bank Of Africa,Ghana
2015.01 - 2018.10
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Back-up to branch manager and, vault and ATM custodian
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Graduate Certificate - Financial Service Compliance Administration
Seneca College
Toronto, CanadaMBA - Finance
University of Ghana, Legon
Accra, Ghana05.2019
Skills
- Administrative Support
- Personnel Management
- Employee Evaluation
- Microsoft Tools
- Customer Satisfaction
- Presentation and report writing
Certification
- Conflict and Negotiation, National Banking College, Ghana - May, 2018
- Customer Service Management, National Banking College, Ghana - May, 2017
Timeline
Assistant Registrar
Ministry Of Local Government & Rural Development
2020.07 - 2023.08
Customer Service Manager
Bank Of Africa,Ghana
2015.01 - 2018.10
Graduate Certificate - Financial Service Compliance Administration
Seneca College
MBA - Finance
University of Ghana, Legon
- Conflict and Negotiation, National Banking College, Ghana - May, 2018
- Customer Service Management, National Banking College, Ghana - May, 2017
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