Sandra Palacios
McAllen,TX
Summary
Compassionate Child Support Officer dedicated to locating parents and determining amount of support owed. Adept at conducting interviews, explaining case strategies and searching for missing parents. In-depth knowledge of child support laws and practices in Texas.
Overview
23
23
years of professional experience
Work History
Revenue Officer
IRS
12.2024 - 02.2025
- Developed strong working relationships with taxpayers, fostering trust and encouraging voluntary compliance.
- Promoted transparency through clear reporting of findings during audits, enhancing understanding between taxpayers and the agency.
- Provided guidance and service on various financial problems in order to assist taxpayers' in resolving tax issues.
- Contributed to a positive work environment through proactive collaboration and effective communication with colleagues.
- Maintained detailed case documentation, ensuring accurate recordkeeping and streamlined communication among team members.
- Exceeded performance targets consistently by prioritizing tasks effectively and managing caseloads efficiently.
- Improved data accuracy by validating taxpayer information and updating records as needed.
- Leveraged negotiation skills to secure favorable settlements with delinquent taxpayers while maintaining professionalism at all times.
- Provided exceptional customer service to address taxpayer inquiries and resolve disputes quickly.
- Enhanced taxpayer education by conducting informative workshops and providing helpful resources.
- Considered alternative means of resolving tax debt issues if taxpayer could not pay
- Mentored junior staff members, sharing valuable knowledge gained from years of experience in the field of revenue collection.
- Conducted thorough investigations to uncover hidden assets, increasing revenue collection success rates.
- Collaborated with cross-functional teams to identify underreported income and enforce tax laws.
- Streamlined audit processes for improved efficiency and timely resolution of cases.
- Negotiated payment agreements with delinquent taxpayers, ensuring prompt debt resolution.
- Assisted in the development of new policies and procedures for more efficient revenue collection practices.
- Identified potential fraud cases, leading to the recovery of unpaid taxes and prevention of revenue loss.
- Conducted research, interviews and investigations for information pertaining to alleged criminal violations.
Child Support Customer Service Officer II
Texas Attorney General Office
04.2018 - 11.2024
- Monitored cases for support order compliance and made adjustments.
- Performed case management tasks to enforce court-ordered child support obligations.
- Executed collection calls and written or in-person interactions to solicit child support payments on overdue accounts.
- Evaluated income and expense data of non-custodial parents to determine support capability.
- Explained policies, procedures and instructions to parents.
- Used [Software] and [Software] to manage and update electronic case files.
- Researched legal, financial and other records to obtain data needed to secure and enforce child support cases.
- Located parents for gaining child support and prepared records of payments.
- Interviewed involved parties to confirm facts, verify data and locate persons and financial assets.
- Performed skip tracing activities to locate absent parents and assets.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
- Interviewed individuals and families to assess needs and provide informational resources.
- Reported child abuse in accordance with legal standards of mandatory reporters.
Substitute Teacher
McAllen ISD
09.2016 - 03.2018
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Bookkeeper
Sharyland High School
09.2014 - 05.2016
- Maintained and processed invoices, deposits and money logs.
- Reviewed and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with all corporate protocols.
- Maintained financial deposits for school clubs
- Maintained balances for school accounts
- Assisted with school secretary in formulating school annual budget
- Allotted monies to each department from said budget.
- Assisted with teachers, school counselors and principal with school activities.
Administrative Assistant
Del Cielo Home Care
09.2004 - 06.2014
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Handled client correspondence and tracked records to foster office efficiency.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Arranged rapid office equipment repair and maintenance with vendors.
- Organized weekly staff meetings and logged minutes for corporate records.
- Performed research to collect and record industry data.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Coordinated bookkeeping activities in QuickBooks and Lawson.
- Created PowerPoint presentations for business development purposes.
- Managed Access databases converting complex data into easy-to-interpret data.
- Created detailed expense reports and requests for capital expenditures.
- Offered office-wide software support and training, troubleshooting issues and optimizing usage.
- Edited subcontractor proposals, project punch lists, transmittals and memorandums for organizational support.
- Conducted Payroll for Office Staff and Field Staff.
- Handled all Accounts Payable.
- Assisted in obtaining information to prepare tax records.
- Handled company projects for efficiency.
Case Worker
Del Cielo Home Care
12.2001 - 09.2004
- Assessed needs of each client and recommended appropriate services and resources.
- Maintained high level of client confidentiality, following strict guidelines and recommendations.
- Performed discharge planning, placement monitoring and crisis intervention.
- Created treatment or service plan meeting each client's individualized needs.
- Supervised overall client services and acted as liaison between clients, caregivers and service providers.
- Documented progress in treatment plans, educational and recreational activities and maintained updated case records.
- Recorded case notes and performed follow-up documentation for admitted and transferred patients.
- Coordinated discharge of clients with outside healthcare resources and formulated individualized service plans with both long-term and short-term goals.
- Facilitated distribution of educational materials and other information on various topics.
Education
MBA - Business Administration
University of Phoenix
Online Phoenix, Arizona09.2015
Bachelor of Arts - Psychology
Texas A&M University - Kingsville
Kingsville, TX05.2003
Associate of Arts -
Coastal Bend College
Alice, TX12.2001
Skills
Microsoft Word
Microsoft Excel
Microsoft Powerpoint
QuickBooks Accounting
Peachtree Account
Skyward
Great Customer Service
Clerical
References
Melissa Zelinger Testing Specialist - South Texas College ph# 956-872-3480
Natalie Moeller Director Speech Pathology - Saint Francis Hospital ph# 361-701-8494
Timeline
Revenue Officer
IRS
12.2024 - 02.2025
Child Support Customer Service Officer II
Texas Attorney General Office
04.2018 - 11.2024
Substitute Teacher
McAllen ISD
09.2016 - 03.2018
Bookkeeper
Sharyland High School
09.2014 - 05.2016
Administrative Assistant
Del Cielo Home Care
09.2004 - 06.2014
Case Worker
Del Cielo Home Care
12.2001 - 09.2004
MBA - Business Administration
University of Phoenix
Bachelor of Arts - Psychology
Texas A&M University - Kingsville
Associate of Arts -
Coastal Bend College
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