Sandra Severin- Pansecchi

• Scheduled and checked in patients to enhance operational efficiency.
• Executed patient admissions for seamless transitions into care.
• Updated patient files to ensure current information and compliance.
• Entered care plans and communications for accurate patient documentation.
• Processed PT1 transportation applications for eligible patients through MassHealth website.
• Completed new patient enrollments and discharges in Central Registry and EMR systems.
• Interacted professionally with management, staff, patients, vendors, and visitors to foster positive relationships.

• Conducted screenings and assessments to verify program eligibility for new patients.
• Completed enrollment and discharge processes using ESM, Net Smart, and Red Cap systems.
• Maintained and updated patient records in electronic and physical formats.
• Managed sensitive information with discretion to ensure confidentiality of company documents.

Efficiently secured prior authorizations for medical equipment and medications.

Accurately updated electronic and physical patient medical records.

Coordinated scheduling of medical equipment and medication pick-up and delivery.

• Addressed customer inquiries to improve service satisfaction.