Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

SANDRA PATTERSON

Bartlett,TN

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Disney World Resort
07.2021 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Owner/Operator

Squisite Transportation Inc
04.2017 - Current
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Established foundational processes for business operations.
  • Oversaw end-to-end business processes to maintain proficiency and profitability.
  • Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.

Owner Operator/Event Coordinator

Squisite Inc.
10.2013 - Current
Experienced in handling every aspect of a business meeting, fashion shows, weddings, and private parties for clients. Arranging and securing key speakers, advertising the event, and hiring third-party service providers.

Owner Operator/Nail Tech

Squisite Nail Spa Inc.
07.2013 - Current
Nail techs provide service such as massaging clients' hands, feet, and calves with soothing oils and body lotions; pushing back and cutting cuticle; buffing and shining nails, and applying polishes and nail art.

Education

Bachelor of Science - Organizational Leadership

Union University - Germantown
Germantown, TN
2017

Manicurist - Manicurist

Tennessee Academy-Cosmetology
Memphis, TN
2001

Associate of Applied Science - Business Management

Southwest Tennessee Community College - Macon Cove Campus
Memphis, TN
1997

High School Diploma - undefined

Westwood High School
Memphis, TN
1990

Skills

Event Planner

  • Cleanliness
  • Find the best solution to meet your goals and budget
  • Plans event from beginning to end
  • Monitor all contractual agreements with spaces, food

Transportation

  • Oversee the setup of the contracted equipment and services
  • Customer Relations
  • Hiring and Staffing
  • Client Service

Additional Information

Reference upon Request

Timeline

Customer Service Representative

Disney World Resort
07.2021 - Current

Owner/Operator

Squisite Transportation Inc
04.2017 - Current

Owner Operator/Event Coordinator

Squisite Inc.
10.2013 - Current

Owner Operator/Nail Tech

Squisite Nail Spa Inc.
07.2013 - Current

Bachelor of Science - Organizational Leadership

Union University - Germantown

Manicurist - Manicurist

Tennessee Academy-Cosmetology

Associate of Applied Science - Business Management

Southwest Tennessee Community College - Macon Cove Campus

High School Diploma - undefined

Westwood High School

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SANDRA PATTERSON