Daniela Pena Y Lillo Dorado
Miami,FL
Summary
Dedicated customer service representative skilled in problem-solving and inventory management. Committed to building strong relationships and ensuring customer satisfaction through effective communication and attention to detail.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Bath & Body Works
Miami, FL
10.2025 - Current
- Assisted customers in selecting products and understanding features.
- Processed transactions using point-of-sale systems efficiently.
- Maintained store cleanliness and organized merchandise displays.
- Collaborated with team members to ensure smooth operations.
- Educated customers about promotions and loyalty programs.
- Monitored inventory levels and restocked items as needed.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
Child Educator
Alcaldia Municipal Childcare
Santa Cruz, Bolivia
02.2023 - 11.2024
- Facilitated interactive learning activities to enhance child development and social skills.
- Implemented assessment tools to monitor children's progress and adapt teaching strategies.
- Communicated regularly with parents regarding their child's academic performance.
- Developed and implemented individualized learning plans to meet the needs of each student.
Realtor Associate
Inversionistas de Impacto
Santa Cruz, Bolivia
06.2021 - 11.2024
- Assisted clients in buying and selling residential properties.
- Conducted market research to identify property values and trends.
- Facilitated property viewings and open houses for prospective buyers.
- Collaborated with mortgage lenders to streamline financing processes.
- Maintained up-to-date knowledge of local real estate regulations.
- Built strong relationships with clients through effective communication skills.
Education
High School Diploma -
Cema Santa Cruz
Santa Cruz, Bolivia11-1992
Skills
- Customer service
- Inventory management
- Cleanliness standards
- Problem solving
- Event preparation
- Insurance Broker
- Cleaning and sanitizing
- Dining and amenity recommendations
- Customer satisfaction
Languages
Spanish
Native/ Bilingual
English
Limited
Portuguese
Native/ Bilingual
References
References available upon request.
Timeline
Customer Service Representative
Bath & Body Works
10.2025 - Current
Child Educator
Alcaldia Municipal Childcare
02.2023 - 11.2024
Realtor Associate
Inversionistas de Impacto
06.2021 - 11.2024
High School Diploma -
Cema Santa Cruz