Summary
Overview
Work History
Education
Skills
Timeline
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Sandra Perez Serrano

Mesa,AZ

Summary

A highly motivated, enthusiastic individual with the ability to lead through integrity and authenticity in the fields of leadership, and advocacy. Would like a rewarding yet challenging position that will allow me to utilize my knowledge and skills to the fullest degree; while meeting and exceeding company goals, and maintaining client satisfaction.
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Overview

9
9
years of professional experience

Work History

Department Of Defense - Patient Care Advocate

Express Scripts
Tempe, AZ
09.2023 - Current
  • Handle customer service inquiries from patients, providers, and internal and external clients related to pharmacy benefits.
  • Assist members in understanding and maximizing the use of their pharmacy benefits.
  • Delivered and exceeded departmental goals, demonstrating dedicated performance.
  • Coordinated with other healthcare providers to ensure patient safety and continuity of care in accordance with HIPAA regulations.

Pharmacy Technician

Express Scripts
Tempe, AZ
08.2020 - 09.2023
  • Provided critical information and advice to patients regarding medication usage and tablet identification of the medication.
  • Triage orders to the correct department queues for immediate attention.
  • Coded orders for future fills to ensure patients have refills ahead of time to avoid interruption of therapy.
  • Restarted new or voided prescriptions per client needs.
  • Followed State and Federal regulations pertaining to early refills and replacement of controlled medications.

Department of Defense Facilitator

Express Scripts
Tempe, AZ
08.2016 - 08.2020
  • Delivered exceptional customer service to every Service Member. Well having extensive knowledge of services and products designed by patients benefit plan.
  • Coordinated with Retail Pharmacy's as well as Military Treatment Facilities claims Help Desks.
  • Performed as a Resolution Team Lead.
  • Facilitated training for onboarding of Department of Defense Advocates .
  • Defined and created protocols, job guideline conventions, and collateral.

Education

Certified Pharmacy Technician -

Cigna Express-Scripts
07-2024

Skills

  • Currently hold Identity Verified Prints (IVP) Fingerprint Clearance Card
  • Certified professional multi-platform PC and proprietary programs
  • Excellent written and verbal communication practices
  • Acted as a vital link in communicating all information to patients and their family members
  • Training facilitation
  • HIPAA compliance

Timeline

Department Of Defense - Patient Care Advocate

Express Scripts
09.2023 - Current

Pharmacy Technician

Express Scripts
08.2020 - 09.2023

Department of Defense Facilitator

Express Scripts
08.2016 - 08.2020

Certified Pharmacy Technician -

Cigna Express-Scripts

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Sandra Perez Serrano