Sandra Pina
Super 8 by Wyndham South
Dallas,Tx
2
Languages
1
Certification
11
years of professional experience
Dedicated Hospitality Manager with over 10 years of experience. Proven track record in enhancing guest satisfaction and reducing costs. Skilled in leadership, strategic planning, and sustainable practices.
Work History
Hospitality Management Assistant
11 Years 5 Months- Assisted guests with check-in and check-out processes, ensuring smooth operations and positive experiences.
- Supported housekeeping team by maintaining cleanliness in public areas, ensuring compliance with health standards.
- Handled guest inquiries and resolved issues promptly, contributing to improved customer service ratings.
- Collaborated with front desk staff to streamline communication and enhance operational efficiency during peak hours.
- Implemented feedback mechanisms from guests to improve service delivery and address concerns effectively.
- Identified and resolved customer complaints concerning food or lodging.
- Utilized strong communication skills to effectively resolve guest issues while maintaining professionalism.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Processed financial transactions accurately while adhering to strict security measures for both cash handling and credit card processing.
- Trained new team members on company policies, procedures, and best practices to maintain consistency in service.
- Provided courteous and knowledgeable front desk and reception duties, cultivating positive customer relations.
- Maximized revenue opportunities by upselling additional services or room upgrades when appropriate during guest interactions.
- Handled reservation inquiries via phone, email, and in-person, resulting in increased bookings.
- Cross- trained employees in areas to meet customers' needs and expectations.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
Skills
Customer Relationship Management
Team Leadership
Sustainable Practices
Guest Satisfaction
Budget Management
Strategic Planning
Problem Solving
Certification
- Certified Hospitality Supervisor - American Hotel & Lodging Educational Institute
- Event Planning Professional - University of Illinois
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Hospitality Management Assistant
Super 8 by Wyndham South
03.2015 - CurrentRead More
Bryan High
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