Sandra Pizzoferrato
Rocky Hill,CT
Overview
16
16
years of professional experience
Work History
Senior Quality Assurance Specialist
Travelers Insurance
Hartford, CT
07.2013 - Current
- Provided technical guidance on software quality assurance best practices to junior team members.
- Coordinated user acceptance testing activities with stakeholders such as business analysts and developers.
- Evaluated new technologies that could improve existing processes or enhance product capabilities.
- Prepared detailed reports summarizing QA results including recommendations for corrective action when necessary.
- Developed and implemented quality assurance standards to ensure the highest level of product safety and reliability.
- Conducted audits to ensure adherence to established policies, procedures, and regulations.
- Analyzed customer feedback data to identify areas for improvement in product design and development process.
- Collaborated with cross-functional teams to troubleshoot issues and recommend corrective actions.
- Established metrics and performance indicators for measuring the effectiveness of quality assurance processes.
- Reviewed production documents for accuracy and compliance with established guidelines.
- Identified opportunities for process improvements through data analysis techniques such as Six Sigma or Lean Manufacturing principles.
- Assisted in creating training materials related to software quality assurance topics including bug tracking tools usage, code reviews.
- Implemented automated testing strategies where appropriate to reduce manual effort while improving accuracy.
- Monitored QA procedures for adherence by employees, notifying personnel of non-compliance issues.
- Prepared reports to communicate results of quality inspection activities to management.
- Collaborated with management to discuss effective plans for resolving major quality problems.
- Consulted with management and personnel to educate on QA standards.
- Determined training needs of staff and organized training interventions to achieve quality standards.
Stop Loss Underwriter Consultant
Aetna, a CVS Health
Hartford, CT
10.2008 - 07.2013
- Provided guidance on underwriting procedures to junior staff members.
- Gathered and analyzed information to determine risk acceptability.
- Inspected financial statements, credit information and title data to complete underwriting process.
- Conducted comprehensive analysis and evaluated risk to control underwriting loss.
- Followed underwriting guidelines in developing rates for new and renewal groups.
- Underwrote renewals by reviewing premium history, claims history and company financial condition to determine action.
- Utilized underwriter authority to correspond with corporate risk appetite and strategy.
- Worked alongside internal department to cross-sell company's offerings.
- Worked with colleagues to review, accept or deny new and renewal business.
- Determined level of acceptable risk by reviewing applications for coverage and loss control reports.
- Used data analytics and pricing tools to price policies and identify actionable insights for customers.
- Underwrote, managed and serviced profitable book of business.
- Developed and maintained relationships with external partners, including insurance agents and appraisers.
- Negotiated terms and conditions of loan products with brokers and agents.
- Evaluated applicant financial status, credit, and property evaluation to determine feasibility of granting loans.
Education
Bachelor of Arts - Psychology
Central Connecticut State University
New Britain, CT05-1996
Skills
- Decision-Making
- Internal Audits
- Problem-solving skills
- Project Management
- Quality improvements
- Analytical Thinking
- Consulting
- Communication proficiency
- Collaboration skills
- Public Speaking
- Relationship Building
Timeline
Senior Quality Assurance Specialist
Travelers Insurance
07.2013 - Current
Stop Loss Underwriter Consultant
Aetna, a CVS Health
10.2008 - 07.2013
Bachelor of Arts - Psychology
Central Connecticut State University