Sandra Provenzano
Pittsfield
Summary
Detail-oriented professional with extensive project coordination and customer service experience. Known for strong attention to detail and flexibility, dedicated to keeping projects on track and exceeding stakeholder expectations. Proven ability to manage timelines and maintain accurate documentation contributing to improved outcomes and efficiency.
Overview
29
29
years of professional experience
Work History
Project Coordinator
Berkshire Medical Center
Pittsfield, MA
06.2011 - Current
- Coordinated project timelines, ensuring alignment with departmental goals and adherence to deadlines.
- Facilitated communication between cross-functional teams, enhancing collaboration and project outcomes.
- Managed project documentation, maintaining accuracy and accessibility for team members and stakeholders.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Created job files for each project and maintained current data in each file.
Customer Service Representative
Berkshire Medical Center-Clinical Engineering
Pittsfield, MA
08.2009 - 06.2011
- Provided exceptional customer support, addressing inquiries and resolving issues efficiently.
- Assisted in coordinating equipment repairs and maintenance services to ensure operational continuity.
- Documented service requests accurately, maintaining detailed records for future reference.
- Collaborated with clinical staff to understand equipment needs and improve service delivery processes.
Customer Service Representative
Berkshire Medical Center-Radiology Department
Pittsfield, MA
09.1997 - 08.2009
- Assisted patients with inquiries regarding insurance eligibility and benefits.
- Processed patient information accurately in electronic health record systems.
- Collaborated with healthcare providers to resolve patient concerns effectively.
- Educated patients on healthcare services, appointment scheduling, and billing procedures.
- Handled high-volume inbound calls with professionalism and empathy.
- Maintained up-to-date knowledge of insurance policies and healthcare regulations.
Education
High School Diploma -
Taconic High School
Pittsfield06-1989
Skills
- Problem-solving
- Project coordination
- Time management
- Detail-oriented
- Documentation management
- Flexible and adaptable
- Attention to detail
- Customer service
- Quality assurance
Timeline
Project Coordinator
Berkshire Medical Center
06.2011 - Current
Customer Service Representative
Berkshire Medical Center-Clinical Engineering
08.2009 - 06.2011
Customer Service Representative
Berkshire Medical Center-Radiology Department
09.1997 - 08.2009
High School Diploma -
Taconic High School