Sandra Rae Rowe

• Negotiated, facilitated, and managed real estate transactions.
• Negotiated and managed real estate transactions, ensuring compliance and favorable terms for clients.
• Oversaw contract management processes, reviewing terms and ensuring compliance, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
• Facilitated smooth closing transactions, coordinating between buyers, sellers, and legal representatives.
• Streamlined property viewing process through efficient scheduling, enhancing client convenience and satisfaction.
• Streamlined property viewing process with efficient scheduling system, improving client convenience.
• Prepared and presented contracts and other legal documents to clients.
• Managed all aspects of client rental properties, including rent collections, leasing, maintenance, and property listings.

• Executed rapid response strategies to mitigate impacts of emergency situations, such as fires and floods.
• Collaborated with vendors to streamline water mitigation efforts and ensure timely project completion.
• Managed the renovation process for 140 occupied units, focusing on timely completion and resident satisfaction.
• Supervised leasing activities, including tenant screening and lease negotiations, enhancing occupancy rates.
• Coordinated budgets and financial reports to track property performance and optimize operational efficiency.
• Managed daily operations of residential properties, ensuring tenant satisfaction and compliance with regulations.
• Developed and implemented maintenance schedules to improve property conditions and minimize service disruptions.
• Led a team of maintenance staff, providing training and guidance to ensure high-quality service delivery.
• Established relationships with vendors to secure competitive pricing for services and supplies, reducing costs.
• Implemented resident engagement initiatives that fostered community involvement and enhanced tenant retention rates.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
• Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
• Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
• Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
• Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
• Implemented comprehensive safety protocols to minimize potential risks and ensure the well-being of all residents within the property.
• Maintained rigorous compliance with all housing laws and regulations, avoiding potential legal issues.
• Delivered emergency 24-hour on-call service for tenants on building issues.
• Monitored and tracked payments and expenses, providing timely and accurate financial reports.
• Collected and maintained careful records of rental payments and payment dates.
• Facilitated successful acquisition and integration of new properties into the management portfolio.
• Conducted regular property inspections to preemptively identify and address maintenance needs.

• Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
• Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
• Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
• Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.

• Increased tenant satisfaction by addressing concerns promptly and effectively resolving issues.
• Managed tenant relations, addressing inquiries and resolving issues to maintain high levels of satisfaction.
• Mentored new leasing agents, providing guidance on industry best practices and improving overall team performance.
• Analyzed market trends to inform pricing strategies, optimizing rental rates based on competitive analysis.
• Communicated effectively with owners, residents, and on-site associates.
• Coordinated appointments to show marketed properties.
• Scheduled property showings for prospective tenants
• Collected, completed, and processed lease applications.
• Explained terms of lease and amounts to be paid to tenants.

• Worked well in a team setting, providing support and guidance.
• Learned and adapted quickly to new technology and software applications.

• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Adapted work schedule to include nights, weekends, and holidays. across night, weekend, and holiday shifts.

• Crafted and served a diverse range of cocktails and beverages to enhance customer satisfaction.
• Trained and mentored new bartenders on techniques, recipes, and customer service standards.
• Implemented efficient workflows to streamline drink preparation during peak hours.
• Managed bar inventory, ensuring availability of popular products and minimizing waste.

• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Worked flexible hours across night, weekend, and holiday shifts.
• Used critical thinking to break down problems, evaluate solutions, and make decisions.
• Strengthened communication skills through regular interactions with others.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Proved successful working within tight deadlines and a fast-paced environment.

• PIONEER HIGH SCHOOL 2000 ALUMNI
• CPR Certified

CERTIFICATIONS/SALES & PAPERWORK

• Affordable Housing Programs HUD/BOND
• Certified Leasing Mgr./Accounting/Bookkeeping
• Certified for Senior Leasing Administrator-Lyon Management
• Certified Accounts Administrator-Lyon Management
• Fair Housing