Sandra Ramirez
Trenton,NJ
Summary
Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Committed with skills for multitasking and managing time well.
Overview
4
4
years of professional experience
Work History
Direct Support Professional
Bancroft Neurohealth
04.2022 - Current
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Monitored and documented patient health status changes to keep care team updated.
- Transported clients to medical and dental appointments to provide support.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted with daily living activities, running errands, and household chores.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Recorded status and duties completed in logbooks for management.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Replaced bandages, dressings and binders to care for wounds and encourage healing.
Inbound Stower
Amazon Fulfillment Center
11.2020 - 08.2022
- Separated damaged items from functional ones before placing on shelves.
- Sorted over 1,700 products onto shelves according to type, weight, and size.
- Utilized scanning equipment to quickly locate and identify items and stock locations.
- Complied with safety regulations and protocols to reduce risks and safeguard teams.
- Inspected items for any damages and reported discrepancies to supervisor.
- Maintained clean and organized workspaces to uphold safety standards.
Customer Service Associate
Carvel Ice Cream Store
04.2019 - 06.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed sales transactions for cash, debit, and credit purchases.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Kept tidy and organized area to comply with cleanliness standards.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Notified supervisor and peers of low product inventory and customer complaints.
- Accurately operated cash register to process customer payments.
Education
High School Diploma -
Trenton Central High School
Trenton, NJ06.2020
Skills
- Patient Care
- Client Requirements
- Records Maintenance
- Compassionate Client Care
- Medication Administration
- Behavior Redirection
- ADLs Assistance
- Patient and Caregiver Education
- Time Management
- Continuous Development
- Knowledge of State Regulations
- Safety Behaviors
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Direct Support Professional
Bancroft Neurohealth
04.2022 - Current
Inbound Stower
Amazon Fulfillment Center
11.2020 - 08.2022
Customer Service Associate
Carvel Ice Cream Store
04.2019 - 06.2021
High School Diploma -
Trenton Central High School
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