Sandra Raygoza Muñoz
Oklahoma City,OK
Summary
Organized Coordinator experienced in enhancing customer satisfaction and service quality through effective documentation and compliance management. Delivered high productivity and efficient task completion by excelling in project management, event coordination, and workflow optimization. Focused on prioritization and multitasking to ensure successful project outcomes and streamlined administrative operations.
Overview
2
2
Languages
7
7
years of professional experience
Work History
Coordinator
MidFirst Bank
Oklahoma City, OK
03.2023 - Current
- Coordinated daily operations for customer service and account management processes.
- Provided professional customer service by phone and other communication channels.
- Served as a point of contact for customers and helped address account-related concerns.
- Assisted customers with mortgage-related questions and account information.
- Handled outbound calls and follow-up communication.
- Completed data entry and maintained accurate customer records.
- Maintained confidentiality when handling sensitive financial information.
Assistant Manager
Drivers Legal Plan / Klepper Law Office
Oklahoma City, OK
05.2019 - 03.2023
- Provided customer service and administrative support to clients.
- Assisted with sales and customer account management.
- Served as a point of contact for customers and representatives.
- Completed filing, paperwork, data entry, and other administrative responsibilities.
- Assisted with training and supporting team members.
- Managed multiple responsibilities while maintaining accuracy and professionalism.
- Managed daily operations and workflow for legal support services.
- Coordinated communication between clients and legal team members.
- Oversaw case management system, ensuring timely updates and accuracy.
- Assisted attorneys with document preparation and case research tasks.
- Trained new staff on office procedures and client service standards.
- Developed training materials to support ongoing employee development initiatives.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Resolved conflicts between team members in an effective manner.
Education
Santa Fe South
Oklahoma City, OKSkills
- Customer service
- Account management
- Data management
- Document management
- Provided customer service and administrative support to clients
- Assisted with sales and customer account management
- Served as a point of contact for customers and representatives
- Completed filing, paperwork, data entry, and other administrative responsibilities
- Managed multiple responsibilities while maintaining accuracy and professionalism
- Team leadership
- Problem solving
- Effective communication
- Time management
- Assisted with training and supporting team members
Languages
Spanish
Professional
English
Professional
Sandra Raygoza Muñoz
- Reliable and motivated professional with several years of experience in customer service, sales, administrative support, mortgage servicing, and legal services. Strong communication, organization, and multitasking skills with the ability to work independently and as part of a team. Experienced in assisting customers, handling sensitive information, maintaining accurate records, making outbound calls, and providing professional support in fast-paced environments. Bilingual in English and Spanish and committed to providing excellent customer service.
Timeline
Coordinator
MidFirst Bank
03.2023 - Current
Assistant Manager
Drivers Legal Plan / Klepper Law Office
05.2019 - 03.2023
Santa Fe South