SANDRA REYES
Conroe,TX
Summary
Committed and hardworking Customer Service Specialist with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Overview
8
8
years of professional experience
Work History
Cashier / Customer Service Specialist
DICK'S SPORTING GOODS
11.2022 - Current
- Ensure excellent customer experiences by creating a smooth shopping experience for customers through eagerness to help, product knowledge, and efficient execution front-end operations
- Promote and provide training to new and current teammates on company programs such as warranty sales, Scorecard (loyalty program), credit cards, and other promotions throughout the year using strategic approaches
- Responsible for counting register tills to ensure financial accuracy, prepare deposits for financial records, and filling out paperwork accurately and efficiently.
Instructional Aide
RUNYAN ELEMENTARY
08.2020 - 05.2022
- Assisted with administration of scoring objective testing instruments or work assignments for students K - 4th grade
- Helped supervise students throughout the day, inside and outside of the classroom
- Provided small group interventions in which determined the learning and academic growth throughout the year
- Tracked their progress using Excel spreadsheets.
Sales Representative
BOOST MOBILE
02.2016 - 08.2019
- Assisted customers by making monthly payments, programming new devices, and troubleshooting phone issues when needed
- Managed cash and credit card transactions efficiently to ensure accurate and timely sales processing
- Consulted customers over promotions, sales, and plans to fit their needs
- This allowed me to meet monthly quotas.
Education
Bachelor of Business Administration in Marketing -
SAM HOUSTON STATE UNIVERSITY
05.2024
Associate of Arts -
LONE STAR COLLEGE
06.2021
High School Diploma -
CONROE HIGH SCHOOL
06.2016
Skills
- Strong communication skills
- Adaptable
- Product knowledge
- Interpersonal skills to build rapport
- Money management
Timeline
Cashier / Customer Service Specialist
DICK'S SPORTING GOODS
11.2022 - Current
Instructional Aide
RUNYAN ELEMENTARY
08.2020 - 05.2022
Sales Representative
BOOST MOBILE
02.2016 - 08.2019
Bachelor of Business Administration in Marketing -
SAM HOUSTON STATE UNIVERSITY
Associate of Arts -
LONE STAR COLLEGE
High School Diploma -
CONROE HIGH SCHOOL
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