Sandra Rincon
Summary
Results-driven Service Coordinator with solid background in coordinating and managing service operations. Possessing proven track record in effective scheduling, dispatching personnel and managing inventory for optimal performance and customer satisfaction. Highly organized, team-oriented professional with exceptional communication skills.
Overview
25
25
years of professional experience
Work History
Service Coordinator
United Healthcare
05.2018 - Current
- Communicated with members and service providers to ensure all health goals being met.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Coordinated and monitored service activities to confirm all contact state requirements are met.
- Assessed patient needs and developed solutions to meet needs.
- Managed and coordinated service teams to avoid any members gaps in care.
Service Coordinator
Driscoll Health Plan
07.2016 - 04.2018
- Communicated with members and service providers to ensure community resources are being utilized.
- Assessed member's using the Star-Kids Assessment and approved PHC services to meet member's personal care needs.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Optimized customer experience by coordinating care with other members of the healthcare team to ensure all services are being provided to meet member's needs.
Home Health Nurse
Forte Health Services
04.2014 - 07.2016
- Provided physical assessments, medication, and chronic disease management to home health patients.
- Educated patients and families on disease processes, medications and treatments.
- Administered medications and treatments as prescribed by physicians.
- Monitored vital signs, developed and implemented care plans, and documented patient progress.
Home Health Registered Nurse
Rio Med 21 Home Health
03.2010 - 04.2014
- Informed physicians of any changes to patients' health or concerns observed during home visits.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Provided physical assessments, medication, and chronic disease management to home health patients.
- Traveled to patients' homes on daily basis to assess health conditions and provide superior level of nursing care.
Home Health Nurse
Sunglo Home Health Services
12.2006 - 07.2008
- Provided physical assessments, medication, and chronic disease management to home health patients.
- Educated patients and families on disease processes, medications and treatments.
- Monitored vital signs, developed and implemented care plans, and documented patient progress.
- Determined and addresses individual home care needs by completing detailed assessments and reviewing documentation.
- Assessed patients' health status and developed individualized care plans to suit needs.
- Coordinated with other healthcare team members to support patient needs.
Home Health Nurse
House Calls Home Care
04.2001 - 12.2006
- Administered different therapies and medications in line with physician orders and treatment plan.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Developed and implemented discharge plans to promote continued care after discharge.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
Nursing Home Nurse
Spanish Meadows Of Brownsville
01.1999 - 04.2001
- Maintained quality care and comfort for patients with heart failure, pulmonary hypertension, and other conditions.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
Education
Bachelor of Nursing -
The University of Texas At Arlington
Arlington, TX12.2023
Associate Degree in Nursing -
Excelsior College
Albany, NY2001
Licensed Vocational Nurse -
The University of Texas At Brownsville And Texas Southmost College
Brownsville, TX06.1996
High School Diploma -
South Texas High School For Health Professions
Mercedes, TX06.1992
Skills
- Microsoft Word
- Medical Screening
- Direct Patient Care
- Patient Assessments
- Home Visits
- Patient Care
- Disease Management Programs
- Accurate Documentation
- Medical Records Management
- Team Coordination
Languages
Spanish
Native or Bilingual
Timeline
Service Coordinator
United Healthcare
05.2018 - Current
Service Coordinator
Driscoll Health Plan
07.2016 - 04.2018
Home Health Nurse
Forte Health Services
04.2014 - 07.2016
Home Health Registered Nurse
Rio Med 21 Home Health
03.2010 - 04.2014
Home Health Nurse
Sunglo Home Health Services
12.2006 - 07.2008
Home Health Nurse
House Calls Home Care
04.2001 - 12.2006
Nursing Home Nurse
Spanish Meadows Of Brownsville
01.1999 - 04.2001
Bachelor of Nursing -
The University of Texas At Arlington
Associate Degree in Nursing -
Excelsior College
Licensed Vocational Nurse -
The University of Texas At Brownsville And Texas Southmost College
High School Diploma -
South Texas High School For Health Professions
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