Sandra Rivera
Sun Valley,CA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
16
16
years of professional experience
Work History
Practice Coordinator/Surgery Scheduler
Southern California Orthopedic Institute
06.2025 - 06.2026
- Provided exceptional customer service through active listening techniques, empathic communication methods.
- Ensured compliance with HIPAA regulations by implementing strict privacy policies throughout the practice.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Monitored front areas so that questions could be promptly addressed.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Coordinated surgery schedules for multiple orthopedic surgeons to optimize patient flow.
- Managed appointment bookings using electronic health record systems for improved accuracy.
- Communicated with patients regarding pre-operative instructions, enhancing understanding and compliance.
- Collaborated with nursing staff to ensure availability of operating rooms and necessary resources.
- Monitored and resolved scheduling conflicts, ensuring minimal disruption to surgical procedures.
- Reviewed patient records to confirm data accuracy and completeness prior to surgeries.
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Verified insurance coverage and obtained pre-authorizations.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Acted as a liaison between patients, insurance carriers, and the surgical team to secure necessary authorizations for timely procedures.
- Facilitated communication between patients and medical staff, improving clarity and reducing anxiety.
- Improved resource allocation, scheduling surgeries to maximize use of available operating rooms and equipment.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Patient Coordinator Specialist/Front Desk/Medical Assistant
Proactive Work Health Services
01.2021 - 06.2025
- Greeting patients: Welcoming patients in person and on the phone
- Scheduling appointments: Optimizing patient satisfaction and provider time by scheduling appointments
- Managing records: Retrieving, updating, and filing patient records.
- Assisting patients: Helping patients fill out forms, answering questions, and providing comfort and support.
- Maintaining the office: Keeping the reception area clean and orderly, and maintaining office inventory and equipment.
- Complying with regulations: Understanding and complying with OSHA and other regulatory requirements.
- Back office: Taking and recording vital signs, preparing patients for exams, preparing patients, drawing blood, conducting hearing and vision exams, administering medications as directed by a physician.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
Front/Back Office Medical Assistant/Medical Records
Mission City Community Network, Inc.
02.2010 - 08.2015
- Duties: Correspondence, medical releases, requesting information from clinic or hospitals, triage, scheduled appointment, translate, customer service, trained in lab and vaccine department, scan, fax, email, sanitize our patients rooms, return calls, pre-ops, administer medication, reminder calls, data entry, updating patients information, charting, ear lavage, EKG, breathing treatments, autoclaving instruments, sterilization, update vaccine records on the CAIR website.
Dispatcher/Clerical
Relaxed Heating and Air
09.2015 - 12.2000
- Duties: Schedule, process insurance work orders, data entry, dispatching technician to job site, customer service, updating the insurance companies, Field Edge program, scanning, QuickBooks and organization skills.
Education
Electronics Engineering Technology - undefined
ITT Technical Institute
Van Nuys, CAGeneral Education - undefined
Polytechnic High School
Sun Valley, CAMedical Assistant - undefined
Concorde Career College
North Hollywood, CA01.2008
Skills
- Bilingual (English/Spanish)
- Working knowledge of EKG’s, First Aid, CPR certified through the American Heart Association
- Certified in CAIR program
- Literate in QuickBooks, Access, Microsoft Word, Excel and PowerPoint
- Type 40 wpm
- Medical Terminology
- Assist the physician
- Problem-solving abilities
- Teamwork and collaboration
- Verbal communication
- Records management
- Multitasking Abilities
- Professionalism
- HIPAA compliance
- Computer skills
- Friendly, positive attitude
Timeline
Practice Coordinator/Surgery Scheduler
Southern California Orthopedic Institute
06.2025 - 06.2026
Patient Coordinator Specialist/Front Desk/Medical Assistant
Proactive Work Health Services
01.2021 - 06.2025
Dispatcher/Clerical
Relaxed Heating and Air
09.2015 - 12.2000
Front/Back Office Medical Assistant/Medical Records
Mission City Community Network, Inc.
02.2010 - 08.2015
Electronics Engineering Technology - undefined
ITT Technical Institute
General Education - undefined
Polytechnic High School
Medical Assistant - undefined
Concorde Career College